Principal, Employee Relations, Employee Relations
il y a 2 semaines
Bachelor’s degree required
- Call Centre Employee and Labour Relations is required.
- Experience working with multi country cultures
- Experience in both union and non-union environments.
- Foundational understanding of labor and employment laws.
- Skilled in MS Excel, Word, SharePoint & PowerPoint; curious about new learning technologies.
- This role can be based in any EU Country where we have Customer Service Presence*
We are seeking an ER Principal to support the European region of Customer Service Operations which contains both a brick and mortar and virtual workforce. The individual must have a demonstrated ability to collaborate with and influence Operations directors, managers, and human resources; to analyze multiple levels of associate/manager feedback to identify risks and gaps; to create, audit, and sustain positive workplace relations programs; and to design and conduct positive workplace relations training that drives best practices. The Principal will work reactively on crisis-oriented situations, traveling as necessary that typically can only be successfully addressed under severe time constraints. The Principal should be capable of creating and executing a strategy across the region that supports operational goals and objectives. Individual must have an ability to detect, and address the hidden risk that are created with a virtual population and work to adopt strong engagement plans to mitigate. The ability to dive deep into process and data is important, but equally essential is the ability to communicate effectively and authentically with senior Ops/HR leaders, frontline managers and associates.
Key job responsibilities
This role will design the ER strategy for the EU Region of Customer Service. Position covers 10 countries and will need to work with/through the in country ER field team members on the individual country strategy and support the Regional strategy. Partnership with Ops and PXT Regional leadership is critical in this role.
Paris, FRA
- Juris Doctor, advanced degree, or other specialized training in labor/employee relations a significant plus.
- Previous people leadership/management experience
- Successful record of creating, improving and executing programs at scale, ability to drive and measure program effectiveness and high levels of customer satisfaction.
- Excellent organizational skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments.
- Ability to convey ideas and recommendations in a clear, compelling and succinct way in written and verbal communications; can facilitate action and commitment across in-person and remote groups of stakeholders and peer.
- Comfortable in a fast-paced environment, flexible, able to change direction quickly and in leading through both ambiguity and constant change
- Ability to handle confidential information and escalate issues when appropriate.
- A bias for action, ability to independently deliver results while working remotely with limited direction.
-
Chargé des relations entreprises H/F
il y a 2 jours
Paris, Île-de-France Relations RH Temps pleinRELATIONS RH recrute pour un groupe d'enseignement supérieur , un.e Chargé.e des relations entreprises H/F en CDI.Rattaché. à la Direction des relations entreprises , vous aurez pour missions principales :Développement et fidélisation d'un portefeuille de clients/partenaires.Promotion des formationsPrésenter les candidatures des étudiants aux...
-
Employee Relations Specialist
il y a 1 jour
Paris, France Damco Spain SL Temps pleinYou've seen us everywhere, from a road trip, passing over one of our trucks, to the biggest ports on the planet where we touch land to continue our journey All The Way to your front door. Now it's your chance to get to know us from within: a workplace full of warmth, friendship and support. We invite you to join our wonderful team and be part of our purpose:...
-
Employee Relations Specialist
il y a 1 jour
Paris, France Maersk Temps pleinYou've seen us everywhere, from a road trip, passing over one of our trucks, to the biggest ports on the planet where we touch land to continue our journey All The Way to your front door. Now it's your chance to get to know us from within: a workplace full of warmth, friendship and support. We invite you to join our wonderful team and be part of our purpose:...
-
Senior Manager Employee Relations
il y a 2 heures
Paris, France ASE - FR Branch Temps pleinHave several years of relevant employee and labor relations experience in ER, HR, or Legal roles - Possess demonstrable problem solving and analytical capabilities - Experience analyzing metrics and assessing employee sentiment data to find root causes and develop short-, medium - and long-term plans - Demonstrated ability to execute complex strategies...
-
People & Employee Relations Specialist
il y a 1 jour
Paris, France Damco Spain SL Temps pleinYou've seen us everywhere, from a road trip, passing over one of our trucks, to the biggest ports on the planet where we touch land to continue our journey All The Way to your front door. Now it's your chance to get to know us from within: a workplace full of warmth, friendship and support. We invite you to join our wonderful team and be part of our purpose:...
-
France Employee Relations Strategist
il y a 1 jour
Paris, France Damco Spain SL Temps pleinA leading logistics company is looking for an Employee Relations Specialist in France. This role includes advising management on labor relations, maintaining records, and leading engagement with unions. Candidates must be fluent in French and English, have at least 5 years of HR experience, and demonstrate strategic communication skills. The company offers a...
-
EMEA Employee Relations
il y a 1 jour
Paris, France TikTok Temps pleinEMEA Employee Relations - Employment InvestigatorEMEA Employee Relations - Employment InvestigatorResponsibilitiesAbout the TeamThe HR Operations team endeavours to continuously build and deliver a seamless and positive employee experience across the whole employee lifecycle. We are dedicated to leading with care and have empathy in mind. We strive to...
-
Head of Employee Relations Operations Linehaul
il y a 5 jours
Paris, France Amazon France Logistique SAS Temps pleinExtensive experience with HR/ER/Legal background, ideally within a high volume, fast paced and customer focused environment, transportation operations industry knowledge - Possess problem solving and analytical capability; experience of managing ambiguity and analyzing HR and ER metrics to find root causes and develop short, medium and long-term plans - Have...
-
Senior Labour and Employee Relations Specialist
il y a 2 semaines
Paris, France Danaher Corporation Temps plein**Wondering what’s within Danaher? Take a closer look.** Danaher is a leading global life sciences and diagnostics innovator committed to accelerating the power of science and technology to improve human health. We are a $24 billion company with 16 operating companies and a combined total workforce of 66,000 associates worldwide. Look again and you’ll...
-
Employee Relations Specialist
il y a 4 heures
Paris, France MUFG - France Temps plein**Do you want your voice heard and your actions to count?** Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term...
