Av Systems Engineer

**Building a Brand Starts with a Story** FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. Operating as a full-service agency partner or through embedding specialist talent into client teams, FIRST brings brands and people together through creative, connected experiences. FIRST works with clients across various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being named one of the Top 150 Event Organizers & Agencies in the USA by Eventex, being listed among the "200 Top Marketing Agencies" in 2023, 2022 & 2021 by Chief Marketer, being recognized as one of the "50 Top Event Companies" by Special Events, being included in the Top 100 "Best Places to Work in NYC" by Crain's New York Business, and being listed as one of the "1000 Companies to Inspire Britain" by The London Stock Exchange Group. FIRST also understands that businesses worldwide, including us, need to adopt more sustainable and socially responsible practices. Our vision of sustainability at FIRST is about fostering a People centric, Purpose driven & Planet conscious culture. Our story started over 25 years ago growing through collaboration, innovation, strong culture, and a focus on people, specifically our people. Our people inspired, developed, and grew FIRST to the incredible brand experience creator it is today. And our hope is that you become the next page of our story in developing how our agency connects more people beyond what they thought was possible. A welcoming, creative and ambitious workplace that offers personal and professional growth for all individuals. **At FIRST, you'll find**: - A welcoming workplace that fosters diversity and belonging with a focus on team members feeling valued, respected, and supported. - An experiential organization that cares about the development and career experience of each employee, focusing on excellence and flexibility with the right balance of structure to thrive. - Creative teams that enjoy challenging work with an ability to make an impact on those around them. **Your Contributions** - Provide back-end support to the Event Technicians on productions in the events space - Setup and monitor facility routing between event spaces and main Control Rooms - Perform on-site maintenance on specialist equipment for event production and broadcast - Design, test, evaluate and install new circuitry/equipment for use in the facility - Analyse and repair technical faults on equipment beyond the first line of troubleshooting - Manage client expectations on tech-related issues - Ensure that production equipment is running the latest versions of software/firmware to enable new features - Identify suitable workaround when equipment has failed to ensure continuity of the service - Interpret and implement instructions and requests from event production meetings in order to deliver the maximum capability the facility can offer - Help enhance the user experience utilising available engineering resources - Produce and update technical documentation - Keep up-to-date with the industry and changes in technology by building and maintaining a network of contacts and investigating new systems and techniques - Be able to travel between sites or assist remotely in order to perform break/fix and maintenance duties - Train operational staff on existing or new equipment - Own maintenance and engineering initiatives, including project management and 3rd party vendor liaison. - Provide custom workflow and routing configuration for productions, facilitate ground up production setups in soundstages, and monitor productions and livestreams for optimal system performance. - Regularly flex into production operator roles when staffing emergencies arise or when periods or relief need to be provided to operators during extended production calls. **What We Are Looking For** - 3+ years' experience in digital production/broadcast facilities - 7+ years' of professional experience - Bachelor's Degree preferred but not required - Preferably in a tech-related field - Experience with Q-Sys and Dante - Experience working with some or all of the following products, Yamaha, Dante, Evertz, Ross Carbonite and Ultrix, Barco E2/S3 or Analogue Way Aquilon, Panasonic PTZ cameras and controllers, Unilumin LED walls and Novastar or Megapixel processors, ETC ION theatrical lighting controllers. - Ability to work across all event production and broadcast studio operations - Deep understanding of front-line maintenance and diagnostics on networked environments - Excellent face-to-face communication as well as written skills - Rigging experience a plus - Ability to read, understand, and write technical documentation, AutoCAD (or equivalent) skills would be beneficial - Understands video compression and file-based workflows -