Data Center Customer Operations Ii

**Data Center Customer Operations II**:

- JR-153953
- Aubervilliers
- Operations
- Full time
- WORK_SHIFT-3-339

**Who are we?**

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

**Job Summary**

Acquires job skills to resolve routine tasks requiring limited judgement. Focus is on routine tasks, using limited judgement of standard operating procedures. Supports the overall team.

**Responsibilities**

Queue Management / Reporting
- Reviews work order requests in the queue and responds to routine work orders by adhering to commitment times
- Involved in escalating and expediting higher level orders, upon supervision
- Actively follows up on work orders in the queue to support the overall team
- Maintains notes and records of activity fulfillment in the ticketing system

Installations
- Rack and stack basic customer equipment, with guidance from more senior team members
- Supports routine intra-cage and infrastructure installations, under guidance, which may include:

- routine ladder racks and basic fiber raceways;
- basic cable management and support systems (patch panels);
- routine ground cabinets and basic post racks; and may perform tape changes and basic backup necessities.

Cross-Connect
- Supports basic cross-connect troubleshooting

Testing / Troubleshooting
- Supports basic testing and routine installations of customer assets
- Supports standard layer 1 cross-connect certification testing, under supervision
- May learn more semi-routine testing, under supervision

Stakeholder Partnership
- Supports the operations and security personnel team for breaks or other activities, when necessary

Customer Management
- Supports customer satisfaction with timely adherence to following basic order execution requirements
- Delivers quality customer service experience when interfacing with customers
- Discusses time expectations on new deployments, by following standard operating procedure guidelines
- May support customers on-site through access and escorting services

Projects
- Supports fulfillment of projects under close supervision

Training
- Completes assigned training in a timely manner

**Qualifications**
- Typically requires a high school diploma and proven year of equivalent work experience

**Qui sommes-nous ?**

Equinix est à ce jour la société d'infrastructure numérique la plus importante au monde.

Exploitant plus de _260 datacenters_ à travers le monde, elle fournit des interconnexions à tous les principaux clouds et réseaux.

Notre plateforme mondiale permet aux clients de placer leurs infrastructures là où ils en ont besoin et ainsi de les connecter.

Equinix est une entreprise mondiale en plein développement, comptant à ce jour plus de 20 ans de croissance consécutive.

A travers notre portefeuille innovant de multiples produits et services à haute performance, nous avons créé le plus grand et le plus actif écosystème de près de 10 000 entreprises dans le monde.

Rejoindre notre équipe opérationnelle vous permettra d’être au premier plan de tout ce que nous faisons, en assurant la maintenance de l'infrastructure des installations critiques et ceci au sein d'une équipe soudée qui fournit le meilleur service possible à nos clients dans nos datacenters.

**Ce que nous offrons**

Chez Equinix, nous avons le rôle et la mission de valoriser et de mettre en premier plan les différentes communautés que nous servons, de contribuer à leur sécurité ainsi que de prendre soin de nos équipes. Notre culture **#IamSafeIBelongIMatter** est le reflet de tout ce que nous faisons quotidiennement à travers Equinix.

Chez Equinix, nous pensons que notre culture et nos valeurs sont au cœur de notre succès. Nous savons que notre succès dépend de nos employés, c’est pourquoi nous nous efforçons d'offrir un environnement de travail positif où nous encourageons activement l’évolution, l'apprentissage et le développement de soi.

Equinix est certifié Great Place To Work 2025, pour la 3ème année consécutive.

**Equinix France Recrute un/une Technicien/Technicienne Datacenter pour le site d’Aubervilliers**

En tant que Technicien/ne Datacenter, votre mission principale sera de don