Front Office Support Analyst

Job Description

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

Role Overview:
We are looking for a Front Office Support Analyst to work within the EMEA Product Support Team. The team requires a motivated self-starter who has good technical skills to support buy-side members in Europe and is looking for the next step in advancing their career within a dynamic environment.

Role Responsibilities:

- Ensuring effective communication with the London-based EMEA team and ensuring operating procedures and best practices are consistent across the region
- Fulfilling client customisation requests within listed derivatives, algorithmic trading systems and the Liquidnet MTF platform
- Troubleshooting and analysis of order routing and trade flow and post-trade issues
- Create and track issues within an incident-tracking system to help identify trends and patterns
- Create and monitor internal reports and usage queries
- Assist with product testing and project work
- Provide early coverage for EMEA start of day issues, complimenting the current support coverage from 7am - 6pm
- Contribute towards ‘follow the sun’ support model, working closely with global teams in APAC and US to ensure pre-market health checks are performed for each region
- Performing regional start of day health checks to ensure all processes are up and members are connected to the platform
- Occasional weekend work will be required during major upgrades and out of hours testing

Experience / Competences:

- Support experience within a financial institution (buy-side, sell-side, venue/platform provider)
- Demonstrable working knowledge of the FIX protocol
- Application support experience within a Unix / Linux environment
- Basic understanding of Listed Derivatives and Equity market mechanics and flows
- Familiarity of MSSQL, Oracle or Sybase database environments, including query-writing
- Experience of supporting Windows Server environments
- Experience in troubleshooting basic network problems: i.e. firewall and routing problems
- Automation and scripting experience
- Exposure to supporting message-based architecture
- Experience supporting Fidessa GTP or equivalent listed derivatives systems
- Working knowledge of at least one buy-side or sell-side Order Management System
- Experience with industry-standard monitoring tools (ITRS or similar)
- Experience in programming or scripting languages
- The role will suit someone who relishes in the pressure of working in a front-office support environment, supporting an expanding business and improving support functions
- Motivated self-starter who takes ownership of responsibilities, and can work autonomously
- Deeply analytical and disciplined approach to problem-solving
- Disciplined approach towards Service Level Agreement adherence and minimising

Mean Time to Resolve (MTTR)
- Ability to confidently communicate at all stakeholder levels (technical, client, trader etc)
- Must be motivated by customer satisfaction
- Good organisational skills
- Willing to embrace core business values demonstrated by day-to-day work ethic
- Must be a team player with ability and interest in participating in new projects and helping other departments within the company

Company Statement:
The TP ICAP Group is committed to promoting Equality and Diversity and encouraging a culture that actively values difference. It is recognised that employees from different backgrounds and experiences can bring valuable insights to the work environment and enhance the way we work. TP ICAP aims to create a positive, cohesive and inclusive culture, where diversity is valued, respected and built upon. The objective is to recruit and retain a diverse workforce that reflects the global markets in which we work.

LNET
LI-Hybrid

Location

France - Rue Washington - Paris