Solution Specialist

**PLATINIUM GROUP** provides organizers of major events _(sports, festivals, etc.) _with a Global Ticketing Solution adapted to their needs, allowing optimized management of attendance and associated revenues.

We offer the opportunity to each employee to find their career path within our organization. We try to give everyone the chance to become an expert in her / his field or change positions if she / he wishes to.

Join us and be part of a forward-thinking organization where your expertise contributes to shaping the future of ticketing, supported by a culture of innovation and excellence.

**Job overview**

We are looking for a Solution Specialist with 4 - 5 years of experience in the Ticketing industry to work with one of the most prestigious Football Clubs.

As a Solution Specialist, you play a pivotal role in understanding the client needs. You facilitate the implementation of PG products and services in the context of our client, addressing specific challenges and driving business success.

You collaborate closely with the client’s key stakeholders and internal teams, using your expertise to bridge the gap between technical capabilities and client requirements.

As a member of the Engineering Team, you play a transversal role, working closely with various stakeholders across the organization. You act as the key partner of the Customer Success Manager, collaborating to ensure customer satisfaction and success.

You thrive on tackling challenges head-on, are a natural problem solver, and take pride in pushing others to uphold the highest standards of quality and service.

**Main tasks & responsibilities**

As part of the team, you will actively participate in the management of this Key account. This includes, but is not limited to, the following missions:

- Build and maintain a strong, long-term client relationship by providing exceptional service, addressing concerns, and identifying opportunities for additional services or features
- Conduct thorough assessments of client needs, understanding their challenges, objectives, and constraints
- Regularly gather insights from clients and internal teams to identify areas of improvement
- Develop and propose customized approaches that leverage existing features, products or services to meet client requirements effectively
- Work closely with cross-functional teams, including Account Management, Engineering and Product, to ensure seamless solution delivery and implementation
- Coordinate and lead the UAT sessions when new features are implemented for the client
- Stay updated with industry trends and product knowledge to provide expert guidance and advice to clients on the most suitable solutions
- Create and maintain detailed documentation that accurately reflects the functionality, implementation, and support of solutions
- Onsite operations support

**Requirements**:

- A bachelor's degree in business, technology, engineering, or a related field is required
- 4 - 5 years of experience in the Ticketing industry with a strong understanding of the operational challenges, trends, products, and services and the ability to quickly grasp technical concepts
- Exceptional communication and presentation skills, both written and verbal, for effective client interactions and internal collaboration
- Proven ability to analyze complex client challenges and deliver effective solutions that align with business goals, including the ability to perform effectively deep IT solution analysis
- A customer-centric mindset, with a passion for delivering high-quality solutions and exceeding client expectations
- Strong Knowledge of modelization (UML, Merise,) and flow and state diagrams
- Knowledge of relational database, including ability to query a DB
- Knowledge of APIs, including ability to test and debug using tools like Postman recommended
- Strategic and analytical thinker
- Fluency in English

**Job Type**: Permanent

Work Location: Hybrid remote in 98000 Monaco

Expected Start Date: 03/02/2025