Technical Analyst IT Support

il y a 5 jours

Lyon, France Nexans Temps plein

**Location**:Lyon, 69, FR, 69357**Function**:Information Systems**Employment type**:Full Time**Required experience**:Experienced - over 5 years**Reference ID**:75133Technical Analyst IT Support

**Willing to take a step and make a successful career? **Join Nexans as a Support Analyst** **in La Défense**
- In this position, the Support Analyst will work under the Headquarter & Regional IT manager and he will provide support in the maintenance as well as in the management of the Nexans assets repository within a European team- He will support the apprentice in the acquisition of a real professional experience, to help him to evaluate and put into action his theoretical knowledge within a team.**Responsibilities And Tasks**:

- Prepare and install hardware and/or software for computer systems and networks
- Diagnose and correct malfunctions described by users
- Carry out the integration of new components in compliance with the norms and and standards
- Follow up on incidents
- Write documentation for users
- Assist / train users
- Build up knowledge bases of incidents
- Ensure the management of the assets

**Expected results**:

- Ability to apprehend a situation, to find a solution, by an adapted, effective and intellectual approach adapted, efficient and reasoned and/or intuitive in order to solve a problem
- Ability to organize with rigor, to seek the quality of the achievements, to ensure their conformity with a procedure, an operating mode: sense of detail, precision...
- Ability to control and adapt reactions in a professional environment

**What We Are Looking For**:

- Minimum of 5 years’ experience in supporting IT expert solutions and VIP support
- Fluent English (high level of both sopken and written English)

**Why work with us?**
- Professional and personal development opportunities
- Interesting and varied work in an international, dynamic and multidisciplinary environment
- Competitive terms and working conditions
- Boosted by a clear talent development strategy, you can go a long way if you are motivated, mobile and driven by the same values as us. We build people that build business.

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