Room Service Manager

Mandarin Oriental Lutetia, Paris is looking for a Room Service Manager to join our Room Service team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

An icon of Parisian elegance since 1910, Mandarin Oriental Lutetia, Paris embodies the spirit of the Left Bank—where history meets modern luxury. Nestled in Saint-Germain-des-Prés, this Palace offers refined gastronomy, a holistic spa, and 184 rooms including stunning suites and signature apartments. From the vibrant Brasserie to the intimate Joséphine Bar, every space invites unforgettable moments. More than a stay, it’s a celebration of French savoir-faire and the unique soul of the Left Bank.

**About the job**

Based at Mandarin Oriental Lutetia, Paris within the Room Service Department, the Room Service Manager is the Head of the Room Service Department. The Room Service Manager reports to the F&B Director.

**As Room Service Manager, you will be responsible for the following duties**:

- Ensure optimal customer satisfaction for Room Service requests.
- Organize and coordinate the Room Service team’s work.
- Manage and supervise the staff, ensuring service efficiency.
- Enforce service standards (LQE, Forbes, internal group standards).
- Ensure compliance with HACCP hygiene standards.
- Monitor Room Service operations, including employee management and performance.
- Participate in the development and monitoring of procedures to guarantee service reliability and efficiency.
- Handle customer complaints and conflicts professionally.
- Manage budget compliance (financial objectives, cost management, reporting).

**As Room Service Manager we expect from you**:

- To have a 5 years of experience as a Room Service Manager in a 5-star hotel or Palace.
- Enforce hygiene, safety standards, and ensure service aligns with hotel standards (LQA), adapting to unforeseen events.
- Coordinate between teams (staff, kitchen, reception) and redistribute tasks as needed for smooth service.
- Demonstrate strong leadership, excellent communication, and maintain an impeccable appearance to represent the hotel’s image.

**Our commitment to you**:

- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

**Our local benefits**:

- 13th month bonus
- 100% public transport reimbursement
- €45 Uber credit after the last metro
- Sustainbale mobility package
- Staff cafeteria
- 70% coverage of the health insurance premium

**We’re Fans. Are you?