Emplois actuels liés à Senior Customer Success Manager - Paris - Own Company
-
Senior Customer Success Manager
il y a 6 jours
Paris, France Adobe Temps pleinOur Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...
-
Senior Customer Success Manager
il y a 1 semaine
Paris, France Basware Temps pleinAs a **Senior Customer Success Manager**, you will be part of the Basware Customer Success organization focused on our Strategic accounts. The role of Customer Success is to provide services that help Basware customers adopt, optimize, and accelerate the benefits of their Basware solutions and services. This position, based in our Paris office, offers the...
-
Senior Customer Success Manager
il y a 4 jours
Paris, Île-de-France Dataiku Temps pleinDataiku is The Universal AI Platform, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge. We are...
-
Senior Manager Customer Success
il y a 3 jours
Paris, France Freshworks Temps pleinCompany DescriptionOrganizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business...
-
Senior Customer Success Manager
il y a 3 jours
Paris, France AB Tasty Temps pleinSenior Customer Success Manager - France - M/F/DJoin to apply for the Senior Customer Success Manager - France - M/F/D role at AB TastySenior Customer Success Manager - France - M/F/DJoin to apply for the Senior Customer Success Manager - France - M/F/D role at AB TastyReady to shape the future of digital optimization with a global leader in AI-powered...
-
Senior Customer Success Manager
il y a 2 semaines
Paris, Île-de-France CXG Temps pleinWe are growing We are currently looking to hire a Senior Customer Success Manager for our office in Paris, where you will be based.Who we areFounded in 2006, today, we're proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world,...
-
Senior Customer Success Manager
il y a 7 jours
Paris, Île-de-France CXG Temps pleinWe are growing We are currently looking to hire a Senior Customer Success Manager for our office in Paris, where you will be based.Who we areFounded in 2006, today, we're proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world,...
-
Senior Customer Success Manager
il y a 3 jours
Paris, France Algolia Temps pleinJoin to apply for the Senior Customer Success Manager role at Algolia At Algolia, we’re proud to be a pioneer and market leader in AI Search, empowering 17,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests – four times more than Microsoft Bing, Yahoo,...
-
Senior European Customer Success Leader
il y a 3 jours
Paris, France Freshworks Temps pleinA leading service software company in Paris is seeking a Senior Manager of Customer Success to lead a team across Europe. The ideal candidate will have over 8 years of experience in Customer Success or Account Management within SaaS, with proven skills in driving customer retention and advocacy. This role involves mentoring a team, collaborating...
-
Senior Customer Success Manager
il y a 3 jours
Paris, France Dataiku Temps pleinOverviewDataiku is The Universal AI Platform™, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and...
Senior Customer Success Manager
il y a 2 semaines
Own is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and compliance of mission-critical data, while unlocking new ways to gain deeper insights faster. By partnering with some of the world's largest SaaS ecosystems such as Salesforce, ServiceNow and Microsoft Dynamics 365, Own enables customers around the world to truly own the data that powers their business.
It's their platform. It's your data. Own it.
**The Job**:
Own Company is seeking a highly motivated and experienced** Senior Customer Success Manager** to join our Customer Success organization. In this crucial role, you will play a key part in shaping the overall customer experience, working diligently to guarantee that our valued customers derive maximum value from the software and services they have acquired. Your commitment to driving differentiated value realization will set new standards for excellence in customer success. Your success will be measured by key performance indicators, including customer retention, renewal rates, upsell, cross-sell, expansion, and customer satisfaction.
**Your Day-to-Day Role**:
- Customer Relationship Management: Develop and nurture strong, long-lasting relationships with key customer stakeholders; understanding their business needs and objectives
- Customer Onboarding: Collaborate with cross functional teams to ensure seamless onboarding and training for new customers
- Customer Outcome Objectives and Success Plans: Collaborate with Account Executives and Solution Engineers to understand client business drivers and outcome objectives and partner with clients to develop success plans and outline value expectations
- Renewal and Retention Management: Proactively manage the renewal process to ensure customer retention targets are met and exceeded
- Mitigate Churn: Monitor product usage and adoption and identify potential areas of concern and develop mitigation plans, ensuring a high renewal rate
- Upsell: Identify opportunities for additional licenses, features and services within existing Own user accounts and actively lead these efforts to successful closure
- Cross-Sell and Expansion: Work with cross-functional teams to identify opportunities for selling additional products and services
- Customer Advocacy: Identify and recruit satisfied customers to become advocates, participate in case studies and user communities, and refer Own solutions to others
- Product Expertise: Demonstrate an in-depth understanding of Own solutions, enabling you to provide expert guidance and insights on how to maximize the value of our offerings
- Pre-Sales Support: Provide support to Account Executives during the pre-sales process and position Own's Customer Success framework as a differentiator
- Data Analysis: Utilize data-driven insights to monitor customer health, identify trends, and implement proactive measures to enhance customer success
- Thought Leadership: Demonstrate and inspire thought leadership which drives cross functional collaboration, improvements to Customer Success practices and accelerated customer value realization
**Your Work Experience**:
- Bachelor's degree and 5+ years of relevant experience
- Proven experience in customer success within the SaaS industry
- Demonstrated experience developing customer success plans and enabling customer defined value to be realized
- Understanding of backup, recovery, archive and other data management and protection technologies preferred
- Salesforce end user proficiency is required, and Salesforce administration experience is preferred
- Experience using Gainsight as a Customer Success tool is preferred
- Ability to manage a portfolio of accounts of various sizes in a fast-paced, dynamic environment
- Able to operate effectively both independently and within a team
- Takes initiative, intellectually curious, and has a strong desire to learn
- Excellent communication, negotiation, and presentation skills
- Strong analytical and problem-solving abilities
- Results-driven with a track record of meeting and exceeding customer success targets
**Important Details**:
Own is dedicated to creating an environment where employees thrive. It's why we provide every employee with unlimited holiday, private health insurance, and a pension plan.
Creating an environment where employees thrive also means making sure every employee feels accepted. As we scale to help all types of companies protect precious data, our team must reflect the diversity we serve. Own is an equal opportunity employer and we believe that every employee in the company brings a unique perspective that they can and should contribute in order to make an impact every day. We strive to be one team and one culture that builds trust through transparency. We do not discriminate based on race, colour, religion, sex, sexual orientation, gender identity, age, national origin, protec
