Cloud Solution Architecture Modern Work

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more, leveraging your business and technical expertise, you will support customers get value from their MS investments such as M365 Enterprise solutions and Unified support investments.

The Microsoft Copilot has taken the World of AI driven productivity by storm and if you want to be a part of shaping the future, this is an opportunity for you to work on the most cutting edge technology

Are you looking to join a team where you help customers use the latest technology, where you receive cutting edge training and where you´re empowered to make a difference? Can you learn to drive the highest technical quality and put the customer at the center of everything you do? Do you want to use best-in-class productivity technologies and tools to collaborate anywhere and in the most efficient way? If so, the position is for you We need enthusiastic people to provide technical leadership to our customers. We need you to assist them on their digital transformation journey and ensure their modern work solutions are optimized and healthy.

**Responsibilities**:

- **
Customer Satisfaction**: Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging AI fundamentals, Graph API, and Copilot for M365 expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes.
- ** Customer/Partner Insights**: Provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement.
- **Accelerate Value Realization**: Actively engage with business and technical decision makers to drive intent, enablement and usage of Copilot for M365, securing long-term customer renewal. Galvanize technical and sales experts around additional identified opportunities to develop customer specific roadmaps that drive further growth & business value realization.
- ** Usage (Cloud & Support) Growth**: Develop opportunities to drive Customer Success business results by working with business & technical decision makers to ensure they understand Microsoft's M365 Copilot value proposition. Lead architecture design sessions on M365 Copilot, address customer questions and provide best practices for activating solution within customer environment.
- **Learn It All**: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals
- ** Accelerate Customer Outcomes**: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure, and learn from others to help accelerate your customers’ transformation journey.

**Qualifications**:
**What we are looking for**
- Passion for new innovative technology and drive customer transformation
- Strong project management skills
- Ability to work with different cultures and customers
- Ability to communicate with a variety of different audiences and strong presentation skills.
- Demonstrate effective balance between business and technical acumen.
- Ability to lead and motivate technical communities.
- Ability to effectively recognize and adapt to change and in constant learning mode.

**Qualifications**
- Strong years of experience working in a customer-facing and working with Customer success teams
- Proven track record in successfully planning, deploying, operating, and optimizing M365 solutions.
- Minimum 10 Years’ Experience in systems development, network operations, software support, IT consulting
- Bachelor's degree in Computer Science or equivalent.
- Analytical Problem Solving
- Proven trach record of building relationships with senior IT and business decision makers
- Ability to explain complex topics in ways that can be understood by technical and business decision makers.
- Exceptional verbal and written communication skill and fluency in French and English
- Change Management, transformation, trusted advisory, and customer focus skills to influence on Consumption/Adoption M365 Customers
- Relationship Building: Proven track record of building deep relationships with BDM & senior IT executives in large or highly strategic accounts. Experience in managing various stakeholder relationships, leading value proposition conversations to get consensus on solution/projects.

**Technical**

Proven expertise in at least two of the following:

- Large scale Microsoft 365
- M365 Security and compliance
- Copilot for M365
- M365 Apps (esp Teams, VIVA)
- Teams deployment

Technical Certification in Cloud (e.g., Azure, Amazon Web