Customer Support Agent

**Who We Are**:
We're a cast of characters working to shine a spotlight on anime. Crunchyroll is an international business focused on creating both online and offline experiences for fans through content (licensed, co-produced, originals, distribution), merchandise, events, gaming, news, and more. Visit our About Us pages for more information about our collection of brands.

**Crunchyroll COVID-19 Hiring Status**:
Crunchyroll employees are currently working from home, and we are still conducting remote interviews and hiring during this time. This role is expected to start remotely, and we'll work closely with you as we understand every person has unique circumstances.

**Location: Paris**:
**About The Team**:
The Customer Experience team at Crunchyroll works directly with the Crunchyroll customers and ensures that our customers' problems and feedback are being treated with care. Our CX team is located all over the world to serve our customers' needs in their desired language. At the moment, we have teams in Brazil, Dominican Republic, Moldova, Germany, El Salvador, Canada, and the U.S. As our main responsible Arabic Customer Support Agent, you would help us serve our Arabic customers in the best way possible and create a meaningful connection with them to make their experience at Crunchyroll one of the best.

**About You**:

- 1+ years of experience in administrative or customer service-related experience is mandatory;
- Very good written Arabic language skills (B2 level or better);
- Very good written French skills (B2 level);
- Speak very good English (B1/B2 level);
- Ability to work from 12 - 8 PM local time, Monday to Friday;
- Ability to manage large amounts of customer inquiries;
- Familiarity with CRM systems and practices;
- Ability to multitask, prioritize, and manage time effectively;
- Desire to develop persuasion and perseverance qualities;
- Excellent ability to solve customer service issues and demonstrate passion for delivering a positive customer experience;
- Ability to demonstrate technical skills by assisting customers with device, connectivity, video streaming and other common issues;
- Ability to demonstrate strong interpersonal and communications skills, and an ability to stay calm and focused under pressure;
- Achieving performance goals and objectives in order to achieve customer promise expectations ensuring accuracy and quality;
- Ability to execute - and help others execute - our policies and procedure;
- Ability to understand and use Customer Service and Company systems and understand and control of department functions and procedures;
- Ability to be a great team player by assisting your peers in a way that shows us you value collaboration and teamwork.

**A day in the life of our Customer Service Agent**:

- Identify common member issues;
- Support and enhance the member experience;
- Being part of a fun, friendly and collaborative team;
- Work closely with our international support agents;
- Continuous training, coaching and advice towards the related job.

**Benefits and Perks: Paris Office**:

- Stay Healthy - Health insurance 100% covered by the employer;
- Take Time for You - Accrued PTO, Summer Fridays, Company Christmas vacations, and flexible schedule;
- Support for transportation - Transportation costs 50% covered by the employer and mobility package;
- Refuel - Lunch card value 9,25€/day 60% covered by the employer;
- Find Balance - Subscription to Urban Sports Club, online yoga & wellness classes, counseling, and support through Talkspace;
- Work hard, watch hard - Free premium access to Crunchyroll;
- Level Up - Prepaid Udemy account, English classes, professional development courses and conferences;
- Press Play - Game nights, anime nights, online team buildings & celebrations;
- That's not all - Bonus and participation incentive, Saving Time Account, Employee saving account PER COL, Crunchyroll Store discount, & others.
- Questions about Crunchyroll's hiring process? Please check out our _**_FAQ_**

**About Crunchyroll**:
Crunchyroll connects anime and manga fans across 200+ countries and territories with the content and experiences they love. In addition to free ad-supported and subscription premium content, Crunchyroll serves the anime community across events, theatrical, games, consumer products, collectibles and manga publishing.

Anime fans have access to one of the largest collections of licensed anime through Crunchyroll and translated in multiple languages for viewers worldwide. Viewers can also access simulcasts — top series available immediately after Japanese broadcast.

The Crunchyroll app is available on over 15 platforms, including all gaming consoles.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

**Our Company Values**:
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