Head of Kyc

**About**:
Swan is Europe’s embedded banking specialist. We empower software companies to embed banking features like accounts, cards, and payments directly into their products, under their own brand.Swan processes over €1.5 billion in monthly transactions for more than 150 companies—like Pennylane, Indy, Agicap, Libeo, and Lucca. Founded in 2019, the company has received growth capital from leading investors such as Lakestar, Accel, Creandum, Bpifrance and Eight Roads. Swan is a principal member of Mastercard and a licensed financial institution, regulated by the French banking authority (ACPR).

**Our mission**

**Banking belongs in business software**

Many software companies already serve small businesses incredibly well: helping them send invoices, run payroll, manage inventory, and more. They’re on a mission to become the central hub for managing every aspect of business life.

It’s a missed opportunity. Business software shouldn’t just record financial activity — it should run it.

**To learn more about us**:About Swan** ;**Our story**.**

**Job description**:
We’re looking for a highly motivated and experienced **Head of KYC** to join our fast-growing team.

In this role, you will lead **a total team of 30+ KYC Analysts** (of which 8 are outsourced), and you will directly manage a group of 5-6 supervisors / managers, with the team expected to grow as Swan continues to scale.

Reporting to our Operations C-level Officer, you’ll work closely with our Head of Transaction Monitoring (also in the Operations department) and our Head of Fincrime (in the Risk department), to scale and strengthen our AML and Anti-Fraud operations. You’ll play a key role in building a best-in-class team and ensuring our processes remain robust, efficient, and compliant as we grow.

**Main Tasks**

**Team Management and Training**:

- Lead a team of ~30 Analysts, with the team expected to grow.
- Oversee daily operations, track KPIs, and manage team workflows.
- Lead task planning and resource allocation.
- Jointly with your management team, onboard and train new team members on KYC procedures and best practices.
- Provide continuous coaching and development support to the team.
- Ensure operational excellence through regular quality reviews and performance monitoring.
- Supervise and scale the outsourcing provider (8 resources at the moment)

**Scale & Optimize**:

- Addressing significant challenges related to scaling and optimizing current KYC processes, workflows, and tools while collaborating with product, engineering, operations, risk & compliance, and sales departments.
- Ensuring the implementation and enhancement of new processes, fostering energy and momentum with various stakeholders to ensure consistent, scalable operations.
- Developing and implementing processes to enhance the efficiency and accuracy of the Swan Anti-Money Laundering (AML) and Anti-Fraud system.
- Contributing to the maintenance and update of the operational procedures and documentation related to KYC and customer onboarding.
- Challenge Swan’s risk frameworks and contribute to improve the customer scoring engine.
- Accelerating our ”KYC Update” efforts to renew the KYC of our existing customer base.
- Support the implementation of AI in the KYC workflows, in a compliant way.

**Production**:

- Running quality controls.
- Addressing edge cases escalated by the team.
- Ensuring compliance with procedures, internal policies, and applicable legislation.

**Preferred experience**:
**You’re a great match if**:

- You have significant experience as a Head of/Lead in the KYC/AML/Financial Security area. Experience in fintech, payment, banking, or within a start-up/scale-up or fast-paced work environment would be a plus.
- **You possess strong leadership and team management skills.**:

- You have a strong understanding of the AML-CTF regulatory framework.
- You enjoy streamlining internal processes to improve outcomes and scalability.
- You’re **data-driven**, with strong analytical skills and attention to detail.
- You know how to prioritize in a fast-paced production environment and can manage urgent cases effectively.
- You’re proactive, hands-on, and love getting things done.
- You’re fluent in **English**:

- Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door.

It’s okay if you don’t tick all the boxes — don’t let imposter syndrome prevent you from applying
- Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief._
- When it comes to recruitment, we’re interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan’s success, we are intensifying efforts to incorporate concrete actions to help us improve in this area._

**About Swan**:
**Perks of being a Swanee**:

- **Holidays** : 25 days + RTT ️
- **Meal V