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International Customer Service Representative
il y a 2 semaines
At **Cepheid**, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development.
Cepheid is proud to work alongside a community of six fellow **Danaher **Diagnostics companies. Together, we’re working at the pace of change on diagnostic tools that address the world’s biggest health challenges, driven by knowing that behind every test there is a patient waiting. At Cepheid, our vision is to be the leading provider of seamlessly connected diagnostic solutions.
Learn about the Danaher Business System which makes everything possible.
The Customer Service Representative is responsible for managing customer quotes, accurate processing of customer orders, complaints, credits notes, invoice management and dispute resolution. This role will deliver an enhanced customer experience through excellent customer communication, effective resolution of customer issues and a culture of continuous improvement. Partner with Operations, support departments to enhance customer experience as well as HBDC EMEA Commercial Ops’ strategic and operational goals to achieve our revenue goals.
**In this role, you will have the opportunity to**:
- Resolve customers issues and enquiries, maintaining a high level of customer satisfaction.
- Process customer orders in compliance with company policies and standard operating procedures demonstrating excellent data entry skills to quickly and accurately review.
- Ensure timely and accurate invoice management & dispute resolution working in close collaboration with Accounts Receivable.
- Demonstrate high commitment in resolving customers issues and responding to order status enquiries, ensuring a high level of customer satisfaction.
- Team up with other functions such as Demand Planning, Logistics, Finance, Tech Service to maintain a strong collaboration geared towards maintaining or enhancing customer satisfaction.
**The essential requirements of the job include**:
- Fluent in English and French
- Team spirit, ability to prioritize tasks, and problem-solving skills
- Adaptability and curiosity
- SFDC + SAP is a plus
Chez **Cepheid**, nous sommes passionnés par l'amélioration des soins de santé grâce à des tests de diagnostic rapides et précis. Avec notre système GeneXpert®, nous avons intégré la technologie moléculaire la plus sophistiquée dans un format automatisé et facile à utiliser qui est rapidement devenu la plateforme de choix dans le monde entier. Des plus grands laboratoires aux cabinets médicaux, notre solution fournit des réponses essentielles au moment où les cliniciens et les patients en ont le plus besoin.
Le représentant du service clientèle est responsable de la gestion des devis des clients, du traitement précis des commandes des clients, des réclamations, des notes de crédit, de la gestion des factures et de la résolution des litiges. Il est chargé d'améliorer l'expérience des clients grâce à une excellente communication avec eux, à la résolution efficace de leurs problèmes et à une culture de l'amélioration continue. Vous travaillez en partenariat avec les Opérations, les départements de support pour améliorer l'expérience client ainsi que les objectifs stratégiques et opérationnels de HBDC EMEA Commercial Ops afin d'atteindre nos objectifs de revenus.
**Dans ce rôle, vous aurez l'opportunité de**:
- Résoudre les problèmes et les demandes des clients, en maintenant un niveau élevé de satisfaction de la clientèle.
- Vous serez chargé(e) d'assurer le suivi des commandes des clients conformément aux politiques de l'entreprise et aux procédures opérationnelles standard, en faisant preuve d'excellentes compétences en matière de saisie de données afin d'assurer une révision rapide et précise des dossiers.
- Assurer la gestion des factures et la résolution des litiges dans les délais et avec précision en travaillant en étroite collaboration avec le service comptabilité clients.
- Vous vous engagez à résoudre les problèmes des clients et à répondre aux demandes de renseignements sur l'état des commandes, afin d'assurer un niveau élevé de satisfaction de la clientèle.
- Vous travaillez en collaboration avec d'autres fonctions telles que la planification de la demande, la logistique, la finance, le service technique, afin de maintenir une forte collaboration orientée vers le maintien ou l'amélioration de la satisfaction des clients.
**Les exigences essentielles du poste sont les sui
