Customer Success Leader, Workspace, Google Cloud
il y a 1 jour
Google welcomes people with disabilities.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- Experience in client management or as a Professional Services Practice Lead.
- Experience in the collaboration and communication industry, driving digital workspace transformations using cloud-based solutions (e.g., IaaS, PaaS), and managing initiatives across Engineering, Sales, Support, Professional Services, and distributed teams.
- Experience managing teams across distributed geographical locations.
Preferred qualifications:
- Experience navigating customer organizational structures, developing technology programs, defining milestones and success criteria, and managing resource allocation and on-time delivery.
- Experience building strong relationships with executive stakeholders, with excellent communication and facilitation skills.
- Ability to facilitate communication between technical and business stakeholders with effective critical thinking and problem-solving skills.
- Excellent leadership, organizational, and problem-solving skills, with great attention to detail and the ability to handle multiple priorities.
- Passion for developing teams and providing leadership to both formal and indirect reports.
**About the job**:
Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology - all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
**Responsibilities**:
- Manage a team focused on the successful adoption of Google Cloud Workspace solutions, guiding customers through the people, process, and technology facets of their transformation journey.
- Work across customer-facing teams to ensure that a customer’s experience on Google Cloud exceeds their expectations.
- Understand the customer’s business goals and regularly engage with executive stakeholders across a cross-functional and geographically dispersed team to ensure Google is helping them achieve their goals.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
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