Product Investigation Administration Assistant

Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. It’s an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again. We can offer a unique opportunity to join Cochlear, an iconic Australian company, leading the world in implantable hearing solutions. Our mission is to help more people to hear.

Dans le cadre de notre activité, nous recherchons un(e) Assistant(e) Administratif(ve) (H/F) pour notre Service Après-Vente (SAV).

Vous serez en charge des missions suivantes:
- Traiter l’ensemble des retours du service après-vente (SAV)- Enregistrer les commandes dans l’ERP et les mettre en préparation- Organiser les livraisons en lien avec les transporteurs et les documents associés, dans le respect des procédures internes- Assurer la traçabilité des produits SAV- Classer et archiver les documents administratifs- Gérer l’ouverture et le suivi des réclamations clients- Établir les factures et avoirs liés au SAV

Relations de travail hiérarchique et transverses:
- Formation / Support partie administrative- Report au responsable et/ou assistant- Collaboration transversale avec différents départements de l’entreprise

Idéalement, vous répondez aux exigences suivantes:
- Maîtrise des outils informatiques (Pack Office, ERP)- Rigueur, sens de l’organisation, conscience professionnelle- Capacité à travailler en autonomie tout en respectant les procédures- BAC général ou BAC professionnel avec spécialisation en langues ou en administration (minimum 2 ans)- Maîtrise de l’anglais professionnel (lu et écrit)

Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry’s best clinical, research and support networks. That’s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life’s opportunities.

CochlearCareers

How we recognise your contribution

We want Cochlear to be a place where our people truly enjoy coming to work. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.

At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. We offer flexible working arrangements, and we understand flexibility is not the same for everyone. We're open to a conversation about what flexibility means for you.