Service Strategy Manager

Saft's ESS division strengthens the company's ability to serve the global energy storage market and support the transition to renewable energy.

The Service Strategy Manager is responsible for managing an international multidisciplinary team and supporting the organization in sales performance, prioritizing and coordinating with the Bid Manager and each Sales Manager (EMEA, Americas, APAC - Key Accounts).

He/she implements effective management, reporting and methodology tools within their teams. He/she provides effective, consistent and inspiring leadership to the team to support the commercial success of the ESS entity. He/she provides continuous and clear reporting to the Director of Operations and other stakeholders (for example, the Saft Security Committee on Upgrades and Renovations, Saft's Environmental and Finance Director on Recycling Mapping And Financial Coverage, etc.).

**Your missions**

As an employee of the ESS division, the Service Strategy Manager will have the following responsibilities:

- Organize and provide support relating to the Guarantee of ESS Services, including the responsibility for the profitability of the Services
- Owns the ESS Services vision, strategy, and development of the evolution roadmap development
- Covers the development of the offer of services and the commercial policy (range of commercial offers, margin, etc.) in the pre-sale phase, sales support (Maintenance services quote, during the bidding and tendering phase until the order, support for the execution of the project, and possibly the execution after the delivery of the project to the customer (guarantee period and beyond until dismantling and recycling)
- Manages operations specific to service services, such as security upgrades, recalls, upgrade campaigns and capacity deployment; (on-site service center, call center or network operations center, identification and third-party service partnerships for operations and maintenance, creation and management of spare parts centers, Big Data strategy on services etc.
- Develops the value proposition for new ESS services and maintenance, covering new service models, AC perimeter in addition to the historic supply of Saft batteries (e.g., PCS Power Conversion System, PMS Power Management System, EMS Energy Management System, etc.).
- Prepares internal and external project reviews with the client. Maintains contact with the customer
- Considers maintenance constraints in product design as well as test ability and tele diagnosis themes
- Management and follow-up of contractual requirements and writes the maintenance plan
- Controls product maintenance costs and tracks the customer's mastery interfaces and maintenance facilities
- Leads the delivery and approval of deliverable dedicated to maintenance documentation
- Ensures completion of training related to the maintenance perimeter
- Creates a plan to manage obsolescence
- Secures the validation plan and demonstration plan related to performance requirements and commitments, and defines supply of consignment and spare parts

**Required profil**
- 5 years of significant operational experience recognized in services and maintenance Proven team managerial experience aguerie at high levels of exposure Common English is essential.
- Required qualities: Motivation and determination, rigour, confidentiality, pedagogy, analytical and synthesis skills, listening, responsiveness, team spirit, cross-cutting, ability to influence, international
- Chez Saft, nous nous engageons dans la promotion de l’emploi, à compétences égales, pour les personnes en situation de handicap ; car nous sommes sûrs que la diversité, sous toutes ses formes, est une force indéniable pour notre attractivité, notre capacité d’innovation et notre compétitivité._