Store Manager

Founded in 2011 by a Colombian designer Edgardo Osorio, AQUAZZURA is a luxury footwear brand based in Florence. Striking the perfect balance between modern designs and impeccable craftsmanship, AQUAZZURA’s elegant, timeless styles for women of all ages are crafted with attention to detail and a focus on wearability. In the past nine years, AQUAZZURA has become available in over 58 countries within the top retailers of the world with boutiques in Florence, London, New York, Miami, Doha, Dubai, Milan, São Paulo, Capri

**Posizione**:
**Location**: Saint-Tropez, France

AQUAZZURA is looking for a Store Manager for the Aquazzura Boutique in Saint-Tropez, who will be responsible for overall management and leadership of the store, staff, merchandise, and delivering exceptional client service.

The Store Manager is also responsible for achieving sales and performance-based objectives, achieving high operational and merchandising standards and building highly motivated team.

Key responsibilities:
**Client and Business oriented**
- Represent Aquazzura as an Ambassador of the brand;
- Lead and develop the business of the store according to the monthly and yearly targets provided by HQ;
- Maximise the potential of the collections and universes carried in the store, capitalizing on all the available support (HQ, visual merchandising training, etc.);
- Build up a loyal Clientele;
- Be an expert on the product and understand the business and market to provide the Company with feedbacks and recommendations. Be aware of luxury competition and fashion trends;
- Collaborate with the HQ to provide development opportunities, oversee staffing and assist in the recruitment process.

**Store performance / Client Service**
- Monitor the performance by reviewing weekly sales of each style/category. Provide consistent and qualitative feedbacks to HQ;
- Maximise store sales potential;
- Seek opportunities to ensure the highest degree of customer service by supporting and empowering the store team to make decisions in the best interest of providing exceptional service;
- Develop a repeat clientele network for the store, ensuring a high loyalty level based on the luxury standards and guidelines provided by HQ;
- Actively coach, lead and support the clientele expectations within the store;
- Work closely with the Retail Manager and provide continual input on Front of House/Back of House opportunities to improve customer experience (displays, requirements and expectations, traffic, etc.).

**Team Coaching and management**
- Strong leadership presence - serve as a proactive mentor, teacher and problem solver;
- Create a supportive and positive work environment, empower the team and encourage innovative solutions;
- Manage and motivate the team to drive the business;
- Set achievable yet challenging team and individual targets/objectives for the store, assess, monitor and manage performance to ensure these goals are achieved according to the strategy and business targets of the Company;
- Conduct monthly coaching/counselling sessions with associates to review performance;
- Identify individual and team training needs, provide frequent trainings to the staff (brand training, product training, operations training, selling ceremony etc);
- Assess strengths and opportunities for each member of staff;
- Support HR in acquisition of retail talents.

**Operations**
- Create staff working plan and ensure maximum coverage during peak hours/periods while maintaining a fair and consistent policy regarding opening and closing shifts;
- Manage holiday planning, absences and report accordingly;
- Complete all the necessary administrative paperwork in a detailed and timely manner. Ensure that all related documents are properly archived in the store according to the Company procedures;
- Enforce Company policies, standards and procedures;
- Be able to correctly operate the retail systems (stock transfer, payments, customer data base, etc.);
- Perform / manage projects requested by the Company;
- Monitor store expenses, sales plan, asset protection and risk management. Be accountable for inventories management;
- Stock management (inbound and outbound merchandise, monthly cycle accounts and official inventories) securing low level of stock discrepancies;
- Be responsible for financial transactions (payments, cash transactions, withdrawals and deposits to a Bank, etc.) in compliance with the Company procedures. Assign opening/closing counting duties as required;
- Monitor the general appearance of the store: cleanliness, store maintenance, organization of the sales area and back of House.

**Store Visuals**
- Work closely with the merchandising team and the HQ to ensure that appropriate assortment and stock levels are met. Maintain merchandising standards at all times.

**Requisiti**:

- Minimum 4 years of sales management experience in fashion/luxury retail;
- Enthusiastic and engaging personality;
- Business oriented;
- Leadership, ability to guide an