Graduate Apprentice

Technical Support Engineer - Apprenticeship

Dell fournit des solutions integrées en offrant une technologie plus abordable et accessible dans le monde entier, tout en donnant la possibilite a nos collaborateurs de faire plus. Vous ferez partie d'une equipe de collaborateurs qui croit en une communication honnete, partage un gout pour la creativite et est ouverte a des perspectives differentes. Nous avons une culture gagnante construite sur l'intgrite et lesprit d'innovation. Nous vous fournirons egalement l'encadrement, la formation et des possibilites pour accomplir vos ambitions.

Vos missions principales:

- Diagnostiquer par telephone et via les medias sociaux les problematiques rencontrees par nos clients: pannes materielles et logicielles sur les systemes Dell (serveur/reseau/sauvegarde/stockage) et les incidents de configuration ou d'architecture
- Etre garant de la resolution des incidents de maniere autonome
- Coordonner les differents services internes afin de garantir aux clients les delais de resolution tout en assurant le meilleur niveau de satisfaction
- Etre acteur/trice de son developpement au sein de l'entreprise
- Developper ses comptences techniques via l'obtention de certifications

Environnement technnique:

- Connaissances Hardware serveur: RAID, SCSI, sauvegarde sur bandes, Switch, etc
- Notions Hardware Stockage : SAN, NAS, fiber channel, ISCSI, Baies
- Connaissances Software: Windows Server, RedHat Linux Entreprise, VMware, HyperV

Qualifications desirées:

- Anglais courant/ Francais courant
- Bac + 2 Bac +5 en informatique

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life - while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application closing date: DD Month YYYY