Front Office Agent
il y a 1 semaine
With operational excellence and diversity as its cornerstones Location Support is a dynamic, fast-paced global team tasked with providing regional support in a variety of critical business activities including but not limited to administrative assistance, facility operations, procurement, travel management support, logistics & transport, vendor management tasks. In this role, the Location Support Representative will work extensively with a remote team across Europe, India, the Middle East and with our Asia Pacific and America regions. The post holder will be responsible for the execution of Location Support tasks to support the functional activity within NI, contributing to the success of the organization.
To manage the following Location Support tasks, and partner with our stakeholders in the region to execute support in relation to:
- Provide general administrative support in AMER/EMEA/APAC Region, reporting to the Regional Location Support Manager.
- Ensure smooth day to day operations of the office.
- Business partner and key connector to site leaders to build and maintain a strong employee community and office culture, focused on engagement, site wide activities and efficient site function.
- Front office management - to meet and greet visitors in the office, acting as point of contact and managing their queries.
- Travel - flight tickets and visa processing for employees and hotel arrangements/ground transportation (when not available in CWT).
- Responsible for supporting NI sites to maintain a healthy, safe, and hygienic office work environment.
- Procurement of office consumables and supplies, upkeep requirements and inventory.
- Overall coordination and negotiation with all service providing vendors.
- Point of contact with building management for landlord, NI representative at residence meetings (where required), maintenance, repairs, and services.
- Update Policies and Guidelines that help provide clarity to services provided.
- Working closely with the services and finance teams to ensure timely production of purchase orders and processing of invoices/payments.
- Maintain physical or electronic filing systems for contracts and documentation.
- Customer and services operations including ensuring a consistent and effective response to customers’ needs.
- Organization and management of inbound and outbound shipments from various sites.
- Support for internal meetings and events and back-up for global meetings and appointments.
Other ad-hoc duties as assigned:
- Be an exemplar of our values including constant respect for people, honesty, integrity, and dedication to serving customers and commitment to innovation and continuous improvement.
- Basic Microsoft Office knowledge, specifically Outlook, Word, Excel, and Teams.
- Ability to work independently, show good judgement and initiative in a fast-paced complex business environment.
- Possess strong customer service skills and customer service focus, confidence dealing with people over the phone and in person.
- You love taking on challenges and enjoy solving problems.
- Follow instructions and pay attention to details.
- Excellent time management, ability to multi-task and prioritize your workload.
- Good business communication skills both verbal and written in local language and English.
You will have 2-3 years’ experience within an operations role and preferred experience working with a geographically dispersed team. Expectations will be considered on a case-by-case basis.
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