Billing Support Associate Ruby Labs

**About us**:
**About the role**:
As a Billing Support Associate at our company, you will be integral to our efforts in managing and mitigating fraud-related risks. You will focus on responding to early fraud alerts, handling disputes, managing chargeback cases, and ensuring compliance with company policies. Your work will be essential in preventing financial losses and maintaining the integrity of our billing operations.

**Key Responsibilities**:

- Respond promptly to early fraud alerts, taking necessary actions to mitigate risks.
- Utilize fraud detection tools to investigate suspicious activities and prevent losses.
- Investigate and resolve disputes related to transactions, ensuring timely and accurate outcomes.
- Manage chargeback cases from initiation to resolution, analyzing claims and gathering supporting evidence.
- Submit rebuttals and maintain detailed records of all chargeback cases and their outcomes.
- Work proactively to minimize chargebacks and recover funds where possible.
- Handle Retrieval Requests (RDRs) by obtaining and providing necessary transaction documentation.
- Ensure compliance with relevant policies and procedures in managing RDRs.
- Maintain accurate records and follow up on outstanding requests.
- Ensure all necessary documentation is complete and accurate to facilitate refunds.

**Qualifications**:

- Strong attention to detail and ability to manage multiple tasks simultaneously.
- Excellent communication skills, both written and verbal.
- Experience in billing operations, fraud prevention, or financial services preferred.
- Knowledge of chargeback management processes and dispute resolution.
- Familiarity with fraud detection tools and payment service providers.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and proactive approach to identifying and resolving issues.

**Nice to have**:

- Experience working with multiple payment gateways and processors.
- Experience in customer service or fraud detection.

**Location**:
**Working Days and Hours**:
This role requires working 5 days a week, including both weekend days. You have the flexibility to select a schedule that best suits you: either from Saturday to Wednesday or from Thursday to Monday, with 2 consecutive days off. Working hours will be aligned with the CET time zone.

**Benefits**:
Discover the perks of being part of our vibrant team We offer:

- ** Remote Work Environment**: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance.
- **Unlimited PTO**: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days.
- **Paid National Holidays**: Celebrate and relax on national holidays with paid time off to unwind and recharge.

Be part of our fast-growing team and seize this excellent opportunity for personal and professional growth

**Interview Process**:

- Recruiter Screening (40 minutes)
- First Interview (60 minutes)
- Final Interview (40 minutes)

**Life at Ruby Labs**:
At Ruby Labs, we are more than a team; we're a community united in pushing the boundaries of technology and innovation. Our combined passion fuels our ambition for excellence, driving impact that resonates around the globe.

We are an equal opportunity employer and celebrate diversity, recognizing that a diversity of thought and backgrounds builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate based on race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status. Join us and be part of a company that is crafting the future of technology across multiple industries.

Li-Remote