Finance & Procurement Corp Applications Run Manager (H/F)

**Informations générales**: **Entité de rattachement**:GEODIS est un leader mondial du transport et de la logistique, reconnu pour son expertise sur l'ensemble de la supply chain. Partenaire de croissance de ses clients, GEODIS intervient sur cinq métiers : l'optimisation de la chaîne d'approvisionnement, le Freight Forwarding, la logistique contractuelle, la distribution & l'express et le transport routier. Avec un réseau mondial couvrant près de 166 pays et plus de 49 720 collaborateurs, GEODIS se classe au sixième rang mondial de son secteur. En 2024, GEODIS a réalisé un chiffre d'affaires de 11,3 milliards d'euros. GEODIS est une société du groupe SNCF. **Référence**:2025-15493 **Line Of Business**: CORPORATE **Description du poste**: **Type de contrat**: CDI-Temps plein **Fonction**: Fonctions Support - Informatique **Intitulé du poste**: Finance & Procurement Corp Applications RUN Manager H/F **Description de la mission**: Under the responsibility of the support manager, you will be in charge of the operational management of RUN Procurement Applications team and activities: - Incident management L2 and L3 - Request management - Create and update Work Instructions - Escalation management - Backlog review with the business - Proxy collaboration with Application Owners and Build Teams as per GIS optimization plan and existing governance Key activities as a Team Lead on Procurement support: Monitoring - Reporting & analysis of KPIs (OLAs acknowledgment & resolution) - Reporting & analysis of incident typologies - Propose and set-up an efficient organization adapted to his scope of duty Process & Security - Update and completion of SOP (specifications of a process), WI (work instruction), and Knowledge Base (within ServiceNow) - P1 incidents: - send communications (progress and PIR) - organization and monitoring of the crisis units with all the actors concerned - Coordination with the Build teams: participation in the planning, verification and realization of deliveries in production Continuous improvement: - Develop strong relationship with Finance Support domain stakeholders (Application owners, End-users, IT teams, Business teams, etc.) - Proactive proposals to Application Owners to reduce incidents and problems (ITIL) - Coordination of end-user training - Reporting and analysis of "I have not found" requests - Reporting and analysis of refusals and complaints - Update and completion of the catalog of requests - User Acceptance Tests (UAT) of the evolutions of the catalog of requests IT Run & Support Level 2 & 3 - Ticketing management in ServiceNow platform - Priority & Risk evaluation - Technical & functional analysis Master Degree's (BAC+5) in IT with minimum 5 years experienecs in IT support. Strong IT support background with many years of experience in IT, preferably in similar functions Good knowledge of IT technology Existing knowledge on BASWARE and COUPA would be appreciated ITIL certification is a plus Key skills: - Empathy - patience, understanding, diplomacy, active listening - Excellent oral and written communication - Analytical & rigorous mind - Investigation and diagnostic skills - Agility and adaptation to priorities - Continuous learning - Proactive approach - Team Management - Offer tangible and, whenever possible, data-driven suggestions on ways IT services can improve **Temps de travail en %**: 100 **Lieu de prise de service**: **Lieu de prise de service**: Europe, France, Île-de-France, Hauts-de-Seine **Ville(s)**: LEVALLOIS-PERRET **Niveau d'études min. requis**: BAC+5 / MASTER **Niveau d'expérience dans la fonction**: Confirmé (5 à 10 ans d'expérience) **Langues**: Anglais (Maitrise Courante)