Operations Analyst

**Operations Analyst | Barclays | Monaco | 6m FTC.**

You’ll help gather and formalize business needs, manage change tickets, and coordinate with developers to ensure solutions meet expectations. From early concept discussions to post-go-live support, you’ll ensure that operations run smoothly and that all changes are implemented effectively and in line with risk and regulatory standards. Your contributions will support the Geneva Operations leadership team in delivering high-quality service and driving continuous improvement.

As part of this role, you’ll demonstrate personal leadership, build strong relationships with stakeholders, and contribute to effective risk and project management practices. You’ll also play a key role in keeping our documentation up-to-date and reflective of the latest enhancements.

**Essential Skills/Basic Qualifications**:

- Avaloq Banking System.
- Excellent communication (in French and English).
- Strong organizational mindset and attention to detail.
- Understanding of Monaco banking processes.

**Desirable skills/Preferred Qualifications**:

- Excel (advanced level).
- Experience with Jira and Agile methodologies appreciated.
- Familiar with Microsoft 365 suite.
- Notions of Power Apps or Power Platform are a strong plus.

This role is based in Monaco.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

**Purpose of the role**

To support PBWM with day-to-day processing, reviewing, reporting, and issue resolution.

**Accountabilities**
- Support with day-to-day Private Bank and Wealth Management initiatives including processing, reviewing, reporting, and issue resolution with regards to accounts, products and services.
- Support the management of the banks client relations to clearly identify their needs and provide a service that meets expectations.
- Collaboration with teams across the bank to align and integrate Private Bank and Wealth Management processes.
- Identification of areas for improvement and providing recommendations for change in Private Bank and Wealth Management processes.
- Development and implementation of Private Bank and Wealth Management procedures and controls to mitigate risks and maintain operational efficiency.
- Development of reports and presentations on Private Bank and Wealth Management performance and communicate findings to internal senior stakeholders.
- Identification of industry trends and developments to implement best practice in Private Bank and Wealth Management Services.
- Participation in projects and initiatives to improve Private Bank and Wealth Management efficiency and effectiveness.

**Analyst Expectations**
- To meet the needs of stakeholders/ customers through specialist advice and support
- Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
- Likely to have responsibility for specific processes within a team
- They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
- If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.
- OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
- Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
- Check work of colleagues within team to meet internal and stakeholder requirements.
- Provide specialist advice and support pertaining to own work area.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
- Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
- Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
- Make judgements based on practise and previous experience.
- Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not co