Cargo Sales Agent

**Description**

**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

Reporting to the Coordinator, Cargo Sales and Reservations, and working with the cargo team as a whole, the Cargo Sales Agent is responsible for taking cargo reservations in compliance with company policy and health and safety rules.

The Cargo Sales Agent has excellent technical knowledge, such that he or she is able to work somewhat autonomously and has business sense.

Their role in cargo reservations is part of a global business approach and thus contributes to achieving the sales objectives set for this service.

**Responsibilities**:
Cargo reservations
- Takes reservations and confirms loading
- Prepares and determines flight loadsheets Monitors compliance with instructions
- Performs administrative tasks related to cargo reservation (documentation, research, filing and archiving of various files, statistics, settling disputes, preparing trucking export files, etc.)
- Enters AWBs in the system and checks charges and tariffs
- Reports regularly to the Coordinator, Cargo Sales and Reservations, on reservation activities for monitoring of files and effective decision-making

Business support
- Provides information and telephone support to customers
- Takes rate quotations
- Develops and maintains good business relationships with customers
- Reports regularly to the Coordinator, Cargo Sales and Reservations, on files in progress and customer contacts; sends important information gathered in daily business relations that could influence cargo sales
- Participates in commercial visits as needed, based on the objectives defined by the Director of Cargo Sales
- Sends commercial information to the sales force as needed

The Cargo Sales Agent must demonstrate in their day-to-day work:

- Excellent interaction and close cooperation with different Air Canada Cargo stopovers, all colleagues in the Cargo Department at CDG and other departments in France and around the world
- A strong ability to maintain excellent relationships with service providers and subcontractors

**Qualifications**
- Excellent business sense
- Negotiation skills
- Excellent interpersonal skills
- Excellent teamwork
- Rigour and dedication
- Initiative and responsivity to requests from customers and other stakeholders
- Good ability to learn and adapt to constantly evolving procedures
- Organizational skills and ability to manage priorities to perform a variety of tasks under limited time
- Fluent French (oral and written) essential
- Good command of English (oral and written)
- Diploma in international trade, sales and/or transportation/logistics
- Knowledge of office technology (Word and Excel) and the Internet
- Prior experience of one year (minimum) in cargo reservations with an airline preferably operating freighters.
- Knowledge of the cargo environment
- Driver's licence an asset
- Knowledge of the Roissy Charles de Gaulle airport an asset
- Right to work in France (position based in Roissy CDG Airport, France)

**Additional Information**:
This position involves working on Saturdays and statutory holidays.

The inherent constraints of cargo activities (flight delays, disruptions in operations, changes to flight schedules, etc.) may cause last-minute changes to work schedules.

Overtime may be requested when service needs require it.

The company may require wearing uniform.

You must be able to travel abroad and/or to France for possible training, meetings, seminars, etc.

**Conditions of Employment**:
**Linguistic Requirements**

**Diversity and Inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.