Emplois actuels liés à Western Europe Product Expert - Le Coteau - LINK Mobility Group

  • Connectivity Manager Western Europe Hub

    il y a 2 semaines

    Le Pont-de-Claix, France BD Temps plein

    **Job Description Summary**: Becton Dickinson is on a ground-breaking journey to redefine Medication Management, improving safety, simplicity, and efficiency across the care continuum. As part of this initiative, we are seeking a skilled Connectivity Manager for the Western Europe Hub, who will be instrumental in driving the integration of BD Medication...

  • Group Expert, Health and Safety

    il y a 1 semaine

    Le Grand-Quevilly, France LAT Nitrogen Austria GmbH Temps plein

    **Location**: France, Grand-Quevilly **Application deadline**: 18 December 2024 **Hours**: Full-time **Duration**: Permanent **Position: Group Expert in Health & Safety** **Location: Flexible (France - Ottmarsheim, Grand-Quevilly, Grandpuits; Austria - Linz; Germany - Piesteritz)** Are you passionate about workplace and production site safety? Do you...

  • Product Owner

    il y a 9 heures

    Verrières-le-Buisson, France ThrustMe Temps plein

    Founded in 2017, ThrustMe is a pioneering space technology company specializing in advanced propulsion systems for small satellites. We are global experts in satellite propulsion, pushing the boundaries of streamlined in-orbit mobility for the rapidly expanding satellite constellation industry. Our clients across the US, Europe, and Asia trust us to design...

  • Product Data Manager

    il y a 6 jours

    Villy-le-Pelloux, France PILOT CORPORATION OF EUROPE Temps plein

    PILOT CORPORATION OF EUROPE, acteur majeur dans la fabrication d’instruments à écrire, recrute pour son siège européen basé à proximité d'Annecy (74 Allonzier-la-Caille) un(e): **PRODUCT DATA MANAGER / GESTIONNAIRE DE LA DONNEE PRODUITS (H/F), en CDI - DÈS QUE POSSIBLE** **Les missions principales** Au sein de l’équipe digitale, vous...

  • Product Owner

    il y a 9 heures

    Verrières-le-Buisson, France ThrustMe Temps plein

    Job OverviewThrustMe, a pioneering space technology company, is seeking a Product Owner to ensure the technical success of our product. Founded in 2017, we specialize in advanced propulsion systems for small satellites and are global experts in satellite propulsion.We are experiencing rapid growth, with over 300 systems ordered to date. As a Product Owner,...

  • Internship - Business Developer (F/H)

    il y a 2 semaines

    Le Bourget-du-Lac, France Energy Pool Temps plein

    Energy Pool is a key player in the energy transition, providing advanced services and software solutions for the optimization of distributed energy resources, including consumers, renewables and electricity storage solutions. Every day, our teams mobilize with passion, inventiveness and professionalism to meet our customers' needs and build new energy...

  • Accounting Officer France

    il y a 6 jours

    Le Blanc-Mesnil, France Miele France Temps plein

    Depuis 125 ans, Miele conçoit et commercialise des appareils électroménagers et professionnels haut de gamme, ce qui fait de nous la marque premium la plus fiable et la plus recherchée au monde. En tant qu'entreprise familiale indépendante, nous sommes guidés par notre promesse « Immer besser » (Toujours mieux) et nous nous engageons à redéfinir...

  • Product Engineer

    il y a 7 jours

    Montigny-le-Bretonneux, Île-de-France Arteris Temps plein

    Arteris permet aux équipes d'ingénierie et de conception des entreprises les plus innovantes au monde de connecter et d'intégrer les systèmes sur puce (SoC) nécessaires aux transformations à venir.Si vous avez tenu un smartphone, conduit une voiture électronique ou allumé une télévision intelligente, vous avez été en contact avec ce que nous...

  • Product Engineer

    il y a 6 jours

    Montigny-le-Bretonneux, Île-de-France ARTERIS Temps plein

    Arteris permet aux équipes d'ingénierie et de conception des entreprises les plus innovantes au monde de connecter et d'intégrer les systèmes sur puce (SoC) nécessaires aux transformations à venir.Si vous avez tenu un smartphone, conduit une voiture électronique ou allumé une télévision intelligente, vous avez été en contact avec ce que nous...

  • Product Engineer

    il y a 2 semaines

    Montigny-le-Bretonneux, Île-de-France ARTERIS Temps plein

    Arteris permet aux équipes d'ingénierie et de conception des entreprises les plus innovantes au monde de connecter et d'intégrer les systèmes sur puce (SoC) nécessaires aux transformations à venir.Si vous avez tenu un smartphone, conduit une voiture électronique ou allumé une télévision intelligente, vous avez été en contact avec ce que nous...

Western Europe Product Expert

il y a 4 semaines

Le Coteau, France LINK Mobility Group Temps plein

We're looking for a Western Europe Product Expert to join our united, dedicated, and enthusiastic team at LINK Mobility, Europe’s leading provider of mobile messaging.

At LINK, we connect businesses to customers through our communications products and services that drive engagement and satisfaction during each stage of the customer journey.

It’s an exciting time to join LINK as we develop our award-winning communications platform as a service (CPaaS) offerings in this rapidly advancing tech industry.

We're looking for individuals who have passion for technology, ambitious and the capacity for creative problem solving with the ability to embrace new challenges. You'll help invent new procedures as well as contribute to what's already been built.

As a Western Europe Product Expert, you will be part of a team currently under construction with the recruitment of 3 people to form a global team of 7 people located in Western Europe Business Unit (France, Italy, Spain, United Kingdom) to cover service fulfillment and support of regional platforms.

You will work closely with regional Sales, CSM, Ops and R&D teams.
- Once customers are signed in, you will work with Sales Representatives and Customer Success Managers to setup and onboard these new customers.
- Ensure that services are efficiently integrated to meet customers’ expectation.
- You will also be responsible for supporting customers in answering technical queries and resolve support tickets in a timely manner.
- Regularly report and improve on the overall service metrics for customers including fault resolution and managing service impacting issues.

**Responsibilities**

**Problem management**
- Identify proactively problems and analyze root causes.
- Define, assign and coordinate actions for a sustainable resolution.
- Determine and document good practices or process to implement internally.

**Incident management**
- Support local teams during incident resolution as level 2 escalation contact to run deeper investigations.
- Ensure coordination between technical teams.
- Communicate impacts and resolution internally and externally.
- Write incident reports for our customers and document internally all details and resolution steps.
- Prepare and lead incident review meetings.
- Report monthly on incidents, root causes and resolution metrics making recommendations for improvements, holding yourself and other teams to account for improvements. Analyze and follow up on all issues to propose action plan.

**Routing management**
- Routing optimization based on available reports and SDM/ L1 feedback analysis.
- Validate route change in cooperation with Marketing team.
- Sender ID declaration management process to improve with Common Routing team support.

**Your Profile**
- Fluent in French and English, spoken and written.
- Experience in Service Management, Customer Support or similar role is appreciated.
- You have experience with large-scale, technologically complex accounts and/or Enterprise market customers.
- You have real passion for technology (we are committed to teach you all about Link Mobility’s products, but our customers and products are inherently technical).
- You have an aptitude for learning enterprise technologies (previous knowledge of database, cloud, and infrastructure technology is a plus).
- You are highly organized in your workflows, project management and can multi
- task in a dynamic, busy environment.
- You embrace teamwork and collaboration, you'll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc.)
- You are adaptive and thrive in an ever-changing environment where you are constantly improving yourself, your team and company’s process.

**Your Qualifications**
- IT, Computer Science or relevant engineering degree preferred
- Familiarity with Atlassian, CRMs and other SaaS solutions
- Self-motivated team player who has fresh ideas when it comes to user adoption and churn mitigation
- A real go-getter who takes the initiative to get things done

**We can offer you**
- A dynamic, international work environment
- 5 weeks of vacation each year
- Contribution to health insurance (50%)
- Contribution to lunch tickets (50%)
- Eligibility to enroll in LINK’s employee share purchase program, which provides a 20% discount on company stock purchased by permanent employees**LOCATION: Roanne, France**

**LINK Mobility** is publicly listed on the Oslo Stock Exchange with offices in 18 countries throughout Europe and the U.S. We continue to experience strong organic growth and recurring revenue as businesses move more activities onto mobile platforms. In 2021, LINK Mobility had a total turnover of 4.4 billion NOK.
- Every employee is an important member of LINK Mobility. We do not tolerate discrimination of any kind - whether active or passive - based on ethnicity, national origin, religion, disability, gender, sexual orientation, marital or parental status, union membership, political view