Middle Officer

Middle Officer (Guarantee)

**Do you want your voice heard and your actions to count?**

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

**OVERVIEW OF THE DEPARTMENT**

The Operations Department is responsible for managing the operations performed in Paris but also for monitoring the relationship with EOD EMEA as for the Hub and spoke process (Paris operations outsourced in London). And Operation Department is handling and keeping customers' important documents. This department comprises 3 sub departments:

- Business Operations Team
- Customer team
- Quality Assurance Team

**MAIN PURPOSE AND ACCOUNTABILITY OF THE POSITION**

Part of the Operations Department, the Customer Team is responsible for the intermediary role of operations such as Guarantees, Loans, Term Deposits, Customer Profiles maintenance and KYC to ensure full compliance with the Banking Industry and regulatory and legal frameworks. The team acts as an important link between the Front Office, the market, customers and various back office areas and is key to ensuring transactions are correct matched and risk assessed.

**KEY RESPONSIBILITIES**
- Manage Guarantee requests for the Corporate Banking Division for EMEA (market guarantees, financial guarantees and counter-guarantees).
- Ensure the back up the back-office activity for banking operations (Loans, Term Deposits, customer profiles maintenance, KYC, various administrative tasks etc)
- Provide the technical support and advice to our customers liaises with the dedicated relation managers.
- Act as an intermediary between the Operations Department located in London (H&S Back Office), our clients and the account managers of the JCIB and GCIB (Front Office) department
- Track the Customer Team service mailbox to respond to any request from other departments of the bank (in London or Paris).
- Support the Front offices on new products implementation (set up of the flow and coordination of all concerned depts)
- Actively liaise with Department Head to support any project that involved the department.
- Report to Department Head any issue or incident happened in the department.
- Ensure that the procedures in accordance with the requirement from MUFG and relevant local laws to the department are fully accomplished.

**WORK EXPERIENCE, SKILLS & PERSONAL REQUIREMENTS**
- **Work Experience**:

- Guarantees banking experience (at least 3 years)
- **Personal requirements**:

- Excellent communication skills (French & English, written & spoken)
- The ability to operate with urgency and prioritise work accordingly
- Great qualities of rigor, seriousness, reliability and organization
- A customer-oriented mind-set
- Strong problem-solving skills with a good attention to detail & accuracy
- Excellent interpersonal skills

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.

Job ID 10069544-WD