Deskside Engineer

**Deskside Engineer**
Location: Gonfreville l'Orcher

**Tasks, competencies and responsibilities**
**Roles and Responsibilities**:

- Experience and proficient in supporting the following technologies
- Windows 10 Operating System advanced troubleshooting;
- ProficientusingWindowsregistry;
- Hardware troubleshooting with the ability to pinpoint hardware vs. software issue;
- Printers;
- Office 365;
- Desktopimaging;
- Strongcustomerserviceskills;
- Ability to move at a quick pace;
- Ability to prioritize several concurrent issues; and
- Ability to track, maintain, and organize electronic equipment inventory.
- Experience in desktop and notebook hardware, operating systems and desktop software.
- Experience with writing business requirements, process flows, functional and technical specifications, test scripts, and end user documentation. Strong data analysis skills
- Capable to provide best effort support for non-standard devices.
- Knowledge of and experience troubleshooting/supporting Windows platform 10

(32bit & 64bit), O365, OneDrive, Exchange 2016, and SharePoint Online.
- Knowledge of and experience troubleshooting/supporting mobile devices, IOS, Air Watch, Mobile Device Management (MDM) Console, and Intune.
- Knowledge of the concepts and policy controls of Active Directory.
- Knowledge of ServiceNow and ISO/ITIL processes and documentation standards a plus.
- Ability to communicate technical concepts in layman’s terms.
- Ability to communicate with other support groups and vendors to provide seamless support to customers.
- Ability to differentiate between personal computing device problems versus room technology problems.
- Identify the root cause of reported incidents and perform work around as appropriate