International Engineering Program Manager

JLL supports the Whole You, personally and professionally.

Job Summary
The International Engineering Program Manager is responsible for ensuring an elevated level of client satisfaction within the areas of Mechanical, Electrical, Critical Environment Management, Fire Life Safety, and Asset Life Cycle management. Delivering and supporting key Engineering program initiatives as well as ensuring business as usual consistency in processes and operational delivery.

The role takes ownership for and supports improvement in operational delivery activities to meet contractual obligations with respect to the International property portfolio.

This is an exciting opportunity for a practiced and professional Program Manager to flex their passion for their work, their knowledge of best practices, and their ability to work closely with corporate leaders while maintaining a strong Professional presence.

Key Tasks & Responsibilities
- Develop and implement Key initiatives within the Engineering Program
Guide the IFM teams through the Engineering program requirements of local service delivery
Support relationships within the team to address operational challenges head on championing compliance, consistency, and continuous improvement
Support and collaborate with all internal and external stakeholders as needed
Support the delivery of services in line with key performance indicators, service levels and program delivery methodology.
Support Account Management and ensure the quality, consistency, and compliance of Engineering program delivery
Ensure standard operating procedures, processes, and program methodology are adhered too
Support the delivery of all international initiatives and programs as directed by JLL Engineering and Account Leadership
Support the Engineering Program Service delivery requirements which are defined by work instructions or communicated in training
Provide Engineering Programmatic support to operations and maintenance personnel via change management and training.

Qualifications
- Focus in Integrated Facilities Management - Engineering Bias - supporting operations
Experience in owning, managing, and supporting Facilities Management across multiple locations and countries in a Programmatic capacity or Role
Demonstrated experience in identifying and delivering process optimization and working through others
Proven Performance in a deadline-driven, and on demand team environment
Understanding of technical processes and impact on delivery services (SOW)
Understanding and experience successfully delivering IFM Programs
Five years plus experience in a Senior Level IFM Leadership or Programmatic role
Capacity to deal with ambiguity and solve complex problems effectively
Analytical, a proven ability to solve problems using an objective approach
Planning & organizational skills to prioritize work and meet tight deadlines
Demonstrated client relationship skills
Strong communicator - good presentation skills and possesses strong verbal & written communication skills
Self-motivated, initiative-taking, and confident
Flexible - able to adapt and effectively deal with rapidly changing, stressful situations
Proven ability to initiate and follow through with improvement initiatives
Able to work independently and be a team player
Exhibit honesty & trustworthiness

What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together, and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being, and providing competitive benefits and pay.

We can’t wait to see where your ambitions take you at JLL.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all