Design Ops Senior

Are you looking to have an impact on the daily life of millions of entrepreneurs in France (and tomorrow in Europe)?

Are you looking for a work environment that values trust, proactivity, and autonomy?

Are our Engineering principles aligned with your vision?

Then Pennylane is the right place for you

**Our vision**

We aim to become the most beloved financial Operating System of French SMEs (and soon, European ones).

We help entrepreneurs rid themselves of time-consuming tasks related to accounting and finance while providing them with access to key financial information to assist in making the best decisions for their business.

**About us**

Pennylane is one of the fastest growing Fintechs in France (and soon to be in Europe)

In 4 years of existence, we’ve managed to:
Make ourselves known as a groundbreaking accounting and financial software for small businesses and their accountants

Raise a total of €225 millions, including from Sequoia, the famous fund from the Silicon Valley who invested early in companies like Google, Facebook, Airbnb, Stripe, Paypal and much more...

‍‍‍ Grow from 7 cofounders to 650+ happy Pennylaners : we’re now recognized as one of the greatest places to work in France (and also remotely), with a 4.6/5 rating on Glassdoor.

Build an international environment with more than 25 nationalities, with a strong remote-friendly culture, where 30% of the employees are already working from all parts of Europe

Earn the trust of thousands of customers and accounting firms and obtain outstanding ratings

Already more than 350,000 small and medium-sized enterprises (SMEs) and over 4,500 accounting firms use Pennylane in France

**Design at Pennylane**

Design sits at the centre of this mission and its purpose is to deliver a seamless, accessible and enjoyable experience for our users. Our team of 35+ product designers work across different tracks that are divided into cross-functional squads each consisting of Engineering, Product and Design. Autonomy, trust and transparency are the key values upon which our culture is built, this is directly reflected in how our designers operate on a day-to-day basis.

At Pennylane, designers are expected to actively contribute all the way from defining the problem space, to research and testing.

We are seeking a Design Ops Senior with strong Product Design experience, better if it's a BtoB experience, to help elevate and maintain an excellent user experience for our accountants and businesses. If you like high complexity and solving real user problems in a highly collaborative environment and possess a genuine curiosity for understanding user behaviour, then you’ll find yourself surrounded by likeminded individuals at Pennylane.

**For this role, we are looking for individuals with**:

- The ability to understand problems and empathize with users through regular **user research** and interviews. Someone who thrives on understanding the psychology behind certain behaviours and turn it into insights.
- The ability to deeply understand problems, identify opportunity spaces, and generate creative solutions.
- Great communication skills and the ability to share knowledge with other members in the team in a meaningful way that adds value.
- Excellent visual design skills with emphasis on simplifying complex UI views, visual hierarchy and features.
- Skills in evaluating design impact through clear, business-oriented metrics.
- Skilled at creating clear and streamlined user flows.
- The ability to work with Engineering and Product to drive forward design decisions, challenge limitations, negotiate with Engineering, adjust schedules, find alternatives, and make cases for designs to be implemented in a certain way.
- Experience generating new opportunities and innovative ideas to improve our processes, products, and culture, influencing design direction and research methodologies
- You'll be responsible for the Design System, providing structure, making sure it has proper processes in place, making sure that it evolves to support delivery and elevate the look and feel of the product.
- You’ll own the design documentation, being one of its lead contributors, where you will work closely with other teams (Tech, Brand, Marketing, etc.) to build an exhaustive design system for the entire company.
- You'll be on the look for the best UX/UI practices, benchmarking the global tech ecosystem, aiming towards creating the best experience for Pennylane products.
- You'll evangelise the design system and its benefits to all Pennylane employees, maintaining frequent communication in order to keep high alignment across product and tech teams.
- You'll lead, organise and participate in product workshops, as well as cross-functional team initiatives, so you can tackle complex and rewarding issues.

You are able to communicate well in both English and French.

**What does the recruitment process look like ?**
- You will first have a general chat with Alison, Product Recrui