Director, Clinical Operations

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.

**As Clinical Operations Director,** You will provide operational leadership to effectively manage the activities of Clinical Operations, and supervise our team in a manner that ensures all delivery targets are met with highest quality, whilst balancing productivity, resourcing, revenue and margins. Includes operationalising concepts of alternative monitoring models.

**The main responsibilities**:

- Create a culture of process improvement with a focus on streamlining our processes, adding value to our business and meeting client needs.
- Operational Excellence and Quality Responsible for oversight of overall functional quality, operational and financial delivery in line with departmental objectives, at the regional or country level.
- Ensure that staff assignments are adequate to meet corporate utilization and productivity targets at country/regional level.
- Ensure all Clinical Resources within assigned line are meeting or exceeding performance objectives for productivity and quality
- Ensure agreed corrective and preventative actions are implemented, and/or further training is received, as required.
- Proactively inform Senior Director and/or VP Clinical Operations of critical issues and corresponding corrective and preventative action plans
- Support the development of clinical functional and people manager trainings; hold trainings within clinical function as well as across other departments and functions, to enforce the current and changing paradigm of monitoring.
- Drive overall compliance with internal processes and requirements at team, country or regional level as applicable
- Act as key contact for the country for operational questions and escalations, both internally and externally.
- Support departmental strategy. Talent, Leadership, Development & Culture
- Develop key relationships with the wider business locally at country level, and through the global function; this includes, but is not limited to, global project management, clinical trial management, start-up, central and risk-based quality management, and decentralised trial functions.
- Be able to offer regional/client-based knowledge to achieve success. Build / foster / maintain client relationships with local client subsidiaries.
- Drive change within team, country or region as applicable. Understand the drivers of change and communicate effectively. Be a champion for change and innovation

**Benefits of Working in ICON**:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals - both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans - and related benefits such as life assurance - so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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