Cloud Solution Architect

**Cloud Solution Architect**:
Issy Les Moulineaux, Hauts-de-Seine, France

Date posted

**Sep 09, 2025**
- Job number

**1854874**
- Work site

**Up to 50% work from home**
- Travel

**25-50**%**
- Role type

**Individual Contributor**
- Profession

**Customer Success**
- Discipline

**Cloud Solution Architecture**
- Employment type

**Full-Time**

**Overview**:
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The mission of the Customer Success Unit organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join the CSU and help us build a future where customers achieve their business outcomes faster with technology that does more, leveraging your business and technical expertise, you will support customers get value from their MS investments such as M365 Enterprise solutions and Unified support investments.

The Microsoft Copilot has taken the World of AI driven productivity by storm and if you want to be a part of shaping the future, this is an opportunity for you to work on the most cutting edge technology

Are you looking to join a team where you help customers use the latest Copilot solutions, where you receive cutting edge training and where you´re empowered to make a difference? Can you learn to drive the highest technical quality and put the customer at the center of everything you do? Do you want to use best-in-class productivity technologies and tools to collaborate anywhere and in the most efficient way? If so, the position is for you We need enthusiastic people to provide technical leadership to our enterprise customers. We need you to assist them on their digital transformation journey and ensure they leverage the power of M365 Copilot, Copilot chat and agents by getting the right tangible business value and the ROI

**Qualifications**:
**What we are looking for**:

- Passion for new innovative technology and drive customer transformation
- Strong project management skills
- Ability to work with different cultures and customers
- Ability to communicate with a variety of different audiences especially CxOs and strong presentation skills.
- Demonstrate effective balance between business with excellent adoption and change management skills and technical acumen on Copilot and agents.
- Ability to lead and motivate technical communities and be public speaker
- Ability to effectively recognize and adapt to change and in constant learning mode.

**Qualifications**:

- Bachelor's degree in Computer Science or equivalent.
- Fluent in French

**Experience**:

- Relevant experience working in a customer-facing and working with Customer success teams
- Relevant experience in systems development, network operations, software support, IT consulting
- Proven track record in successfully planning, deploying, operating, and optimizing M365 solutions.
- Analytical Problem Solving
- Proven trach record of building relationships with senior IT and business decision makers
- Ability to explain complex topics in ways that can be understood by technical and business decision makers.
- Exceptional verbal and written communication skill and fluency in French and English
- Change Management, transformation, trusted advisory, and customer focus skills to influence on Consumption/Adoption M365 Customers
- Relationship Building: Proven track record of building deep relationships with BDM & senior IT executives in large or highly strategic accounts. Experience in managing various stakeholder relationships, leading value proposition conversations to get consensus on solution/projects.

**Technical Skills**:
Subject matter expertise in at least three of the following:

- Large scale Microsoft 365
- M365 Security and compliance
- Copilot for M365, Copilot chat
- Agents creation and governance (min through M365, Copilot Studio)
- Copilot Studio
- M365 Apps