Digital Workplace System Analyst Analyste de

**Grade**: G5

**Contractual Arrangement**: Fixed-term appointment

**Job Posting**: Nov 6, 2024, 9:55:24 AM

**Closing Date**: Dec 5, 2024, 4:59:00 PM

**Primary Location**: France-Lyon

**Organization**: Information Technology Services

**Schedule**: Full-time

**PURPOSE OF POSITION**

The International Agency for Research on Cancer (IARC), part of the World Health Organization (WHO), is based in Lyon, France, and is dedicated to promoting global collaboration in cancer research.

The Services to Science and Research (SSR) branch supports IARC’s scientific mission by efficiently managing the Agency’s resources and delivering key administrative services. This includes ensuring risk mitigation and implementing strategies that strengthen capacities and maximize IARC’s impact.

Within SSR, the Information Technology Services (ITS) unit is responsible for maintaining and enhancing IARC’s IT services and infrastructure. ITS’s core functions include IT governance, information systems, digital workplace management, scientific IT support, cyber security, and hybrid infrastructure.

The incumbent is running the solutions supporting the IARC Digital Workplace, their evolution according the ITS Roadmap and participate in and promote the digital transformation of the Agency in collaboration with other IARC branches.

**DESCRIPTION OF DUTIES**

Summary of the assigned duties:
**1.** **Build and pursue evolution of the Digital Workplace**

1.1. To gather, refine and write specifications to fulfil IARC needs.

1.2. To implements and integrate services and components related to technical specifications.

1.3. To help integrate new services according to IT roadmap and implementation plan.

1.4. To assist migrating and decommissioning legacy systems and reducing technical debt.

**2.** **Administer the solutions of the IARC Digital Workplace (product owner)**

2.1 To ensure continuous run of the services in his/her portfolio.

2.2 To stay abreast of the evolutions and enhance existing services.

2.3 To anticipate impactful changes.

2.4 To transfer knowledge to the IT support and operational team for efficient support.

2.5 To solve problems escalated by the IT support and operations teams.

**3.** **Support users**

3.1 To participate in the change management process, facilitating user adoption.

3.2 To prepare user documentation (procedures, training materials, user manuals, presentations).

3.3 To offer second-level support to user.

3.4 To identify or build training courses, documentation, training materials and guidelines for all activities under the incumbent’s responsibility.

**4.** **Cybersecurity**

4.2 To collaborate with the Information Security Officer, and the IT department, in ensuring the implementation of IT Roadmap area on Cyber Security.

**WHO COMPETENCIES**
- Technical Expertise
- Producing results.
- Moving forward in a changing environment.
- Teamwork.
- Communication.

**SKILLS**

**Essential**:

- Strong systemic intelligence
- Organization and problem-solving abilities
- Capacity to work on parallel projects and tasks
- Ability to work autonomously and to prioritize in a changing environment
- Ability to write end-user documentation and training
- Demonstrated tact, professionalism, and flexibility in assisting others.
- Appetite to adopt and advocate for new technologies
- Advanced knowledge of:

- _Microsoft Office 365 (Teams, OneDrive, Exchange, SharePoint Online)_
- _Workflow systems_
- _Programming language (PowerShell,.Net Framework)_
- _Microsoft 365 Administration Centers_

**Desirable**:

- Trainer capacity (certification).
- MS Certification.
- Knowledge of SharePoint 2013.
- Knowledge of Active Directory and Azure AD.
- Knowledge of Nintex K2 or similar Workflow platform.
- Familiarity with Enterprise Resource Planning (ERP) systems.
- Robotic Process Automation (RPA) solutions.
- Knowledge of WordPress.

**REQUIRED QUALIFICATIONS**

**EDUCATION**

**Essential**: Completion of a secondary school education, plus two years of specialized studies in computer science, information technology or relevant field recognized by a diploma (BTS, DUT, license, license pro or equivalent).

**Desirable**:University degree in computer science, information technology or relevant field.

**PROFESSIONAL EXPERIENCE**

**Essential**:At least five years of relevant experience in managing IT services.

**Desirable**:Work experience at the international level, especially working with or within organizations of the UN family.

**USE OF LANGUAGE SKILLS**

Excellent knowledge of English or French with working knowledge of the other language.

**REMUNERATION**

The fixed remuneration for the above position currently amounts to EUR 3,766 per month and is expressed net of income tax but before deduction of the employee share contributions for mandatory participation in the United Nations Joint Staff Pension Fund (UNJSPF) and in the Organization’s private insurance plans covering health, accident, illnes