Central Operations Manager, Europe

**Description**:
Upway is hiring a Central Operations Manager for its European business.

This is a critical role for Upway’s next phase of growth in Europe: from 50k to 1M E-Bikes refurbished per year, from 4 to 10+ UpCenters.

The Central Operations Team’s will own and continuously improve key processes at the core of Upway’s business. Our mission is to help Local Teams scale operations at lightning speed to fuel our growth, while improving cost efficiency and meeting our very high quality standards.

You will oversee a wide range of customer-facing operations - from Logistics to Customer Support - as well as E-Bike Refurbishment.

You will work closely with Local Operations Teams and our Tech & Product Team.

The role is based in Paris, and you will travel frequently (5-10 days per month) to our UpCenters in Germany, Belgium and the Netherlands.

**What you will do**:

- Own key parts of Upway Operations value chain, including Logistics, Customer Support, Shop Floor Operations, and E-Bike Refurbishment.
- Unlock growth by making our processes future-proof thanks to a culture of continuous learning and innovation.
- Ensure we deliver on our very high Quality standards, and analyze customer feedback to keep raising the bar.
- Make our Operations more and more cost efficient.
- Build tools that allow our Local Operations teams to operate efficiently thanks to automation and data-driven decision-making.
- Build dashboards to get an accurate view of our Operations across Europe in real time.
- Collaborate with our Local Operations and Tech & Product Teams to identify opportunities to improve our Operations.

**What you will need**:

- Strong academic background in engineering, finance, business or similar
- 3-6 years of experience in Operations, Finance, Strategy Consulting or equivalent
- Fluency in English
- Stellar problem-solving skills
- Strong communication and leadership skills
- Deeply customer-centric, always striving to enhance the Upway experience
- Comfort with working in a fast-paced and changing environment
- Proficiency in SQL
- Ability to build simple automation tools
- Readiness to work on-site and travel across Europe. You will be based in Gennevilliers (Grésillons - RER C), and travel to Germany, Belgium and the Netherlands every 2 weeks.

**Benefits**:
Upway operates in Western Europe and the US, with the support of prestigious investors including Sequoia Capital, Global Founders Capital and Exor. It holds an exceptional team of talented people who thrive in fast paced environments and who are dedicated to the mission: Making electric mobility accessible to everyone.
- You will receive equity shares in the form of stock options
- You will operate in an environment, where you can take as much responsibility as you are able to handle. This will present great learning and growth opportunities.
- You’ll work in a fast paced environment, where we favour quick decision making and getting things done
- You’ll work on a great product. Electric and sustainable mobility will be ever present in your day-to-day, and you’ll become an expert in these topics.

**About Upway**:
At Upway, we are making electric mobility accessible to everyone. We are looking for high intelligence, high energy and high integrity people to join us on an exciting journey and reshape mobility with us.

Our mission is to make e-bikes the norm, redefining how the world moves. As the global leading platform for certified pre-owned and refurbished e-bikes, we proudly serve customers across eight countries, including France, Germany and the US.

We are an international company and operate from Paris, Antwerp, Berlin, Dusseldorf, Los Angeles, Amsterdam and New York. In just three years, we achieved a fast paced growth, ambitious expansion and secured $65M+ from leading investors, including Sequoia, Exor Seed, Korelya Capital & GFC.