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**About us**: At Siena we are revolutionizing the customer service industry with the world's first autonomous AI customer service agents. We are a remote-first startup that's passionate about enabling machines to engage in delightful and empathic conversations. Siena is the first of its kind, designed to work out-of-the-box to interact with customers across all channels from a single platform. If you're excited about AI and the intersection of human-to-machine communications, and want to be part of a team who is driving innovation and making a real impact, then come join us in pushing the boundaries of AI and CX. **Some of our values**: - ** Customer First**: It's not just about solving issues or closing deals. We're in the business of understanding our customers so well that we can anticipate their needs and blow their minds. - ** Straight Talk**:Communication isn't just a checkbox for us—it's our operating system. We say what we mean, mean what we say, and have no hidden agendas or sugar-coating.. - ** Question & Disrupt**:We do things that have never been done before—not for the sake of being different but for being radically better. - ** Act with Agency**: We don't wait for permission or perfect conditions. We evaluate the situation, make our best call, and go for it. - ** Raise the Bar**: We're not just meeting standards, we're aiming for setting them. - ** Fast & Fearless**:We move quickly but thoughtfully, and view mistakes and failures as stepping stones, not setbacks. - ** Driven by Curiosity, Fueled by Growth**: We ask the questions no one else is asking, dive deep, and come out the other side better for it. - ** Synergy Over Solo**:We value collaboration over individual achievement. When we work together, we're unstoppable. We're not just co-workers; we're co-creators. **About the role**: As the Staff Product Designer at Siena, you're in for the kind of work that stretches your skills and tests your creativity. Here, you'll translate complex problems into elegant solutions that users didn't even know they needed. It's about making an impact, where good design is good business and where your efforts shape the future of how humanity interacts with technology. **What you'll be doing**: - You'll turn ambiguous problems into clear, user-focused, and scalable products, guiding projects from concept through to execution. - Collaborate with teams across Siena to ensure designs are aligned with business goals, technically feasible, and deliver a seamless user experience. - You'll set the standard for visual excellence in our products, ensuring that every element—from typography and color schemes to iconography and layout—meets the highest aesthetic standards. - Provide creative direction on key projects, guiding the visual and interactive aspects of product design. You'll collaborate with product teams to envision and implement designs that push the boundaries and delight our users. - Facilitate documentation and seamless collaboration and communication with the engineering team on iterating design ideas and materialising the design roadmap. - Develop and refine Siena's design language, ensuring it communicates our brand's values and personality consistently across all product touchpoints. Your work will contribute to a distinctive and recognizable visual identity that sets us apart in the market. **Join the team if you**: - You bring 7+ years of product design experience in the technology space. - You excel in creating quick, iterative prototypes to explore design solutions, demonstrating your comfort with the "messy middle" of the design process. - You understand the business implications of design decisions and have examples of how your work has positively impacted key business metrics. - You're proactive in conducting user research, employing creative methods to uncover deep insights that drive your design decisions. - You've played a key role in contributing to, advocating for, and evolving a design system, ensuring design consistency and efficiency as the company scales. - You have a history of effectively selling your design ideas and negotiating decisions with stakeholders. - You're great at navigating ambiguity, making informed decisions with incomplete information, and adapting your designs to rapidly changing business needs and feedback. - Thrive under mínimal supervision in fast-paced environments, not being afraid to wear multiple hats when needed. **Impress us even further**: - You have propensity towards LLMs and AI or have built in the AI space. - You your way around crafting delightful micro-interactions through apps like Rive, Jitter, Lottie, etc. - Your are familiar with front-end technologies to bridge the gap between design and development. - Experience in a high-growth startup environment, with an understanding of the unique challenges and opportunities. - You prefer more structured, slow-paced environments. - You're uncomfortable with rapid iteration and frequent
