Workplace Experience Coordinator

JLL supports the Whole You, personally and professionally.
The role is located at P&G office in Dijon, reporting to the WEL that is based in Paris. Daily interaction required with the entire Dijon clients, onsite partners and vendors.
JLL is seeking a well-organized Workplace Experience Coordinator, to join our Worplace Experience Team on our global client account in Dijon, France. You will be part of a dynamic team and you will focus on effectively delivering & improving the facility services onsite: soft services, hard services, finance, vendor management, hospitality and Health & Safety.
This is a great opportunity for a team player willing to grow in an international Team, and to be part of an ambitious organizational transformation.
Essential Functions
Manage the end to end facility services onsite. Ensure the highest levels of service are provided to the clients employees in line with the hospitality budget and corporate standards.
Manage a seamless interface of Hospitality to deliver a superior experience to End Users and Visitors.
Manage projects and initiatives that pertain to improving Hard & Soft Services functions and Annual Workplace survey scores.
Develop an understanding of the business and sound working relationships with key representatives of the client.
Operational and financial management of the vendors in the area of responsibility, including procurement and forecasting.
Manage the Health and Safety field - trainings, checks & inspections, preventive maintenance.
Assist the WEL in the delivery of all facility management services to the building occupants.
Treat daily customer requests
Other duties as assigned
**Additional duties and responsibilities**:
**Client Management**: develop close understanding of the organization and strong network through End Users
Lead Site Initiatives in Services areas and Site Communications.
Provide a responsive and pro-active service via seamless interface with all involved parties.
Conduct monthly Vendor Management meetings (scorecard sessions) with the involvement of contract manager (Sourcing) to monitor supplier performance
Ensure that contracts at the site are delivering the required service at the correct cost.
Ensure and complete periodic reporting to meet client expectations and internal requirements, and management reports as required.
**Health and Safety Management**: ensure that the services and actions meet all legal and Client required H&S regulations and nurture a HSE mindset within the organization. Conduct monthly dining Health & Safety checks, BOS checks, TIR reporting and FS reviews
**Finance Management**: ensure that the services meet all financial/ savings targets. Provide accurate Budget forecasting as per the Financial Calendar. Ensure End to End process delivery of all procurement activities for your services
**Requirements**:
Fluent in French, able to communicate in English.
Minimum of 2 years’ experience in a Facility Management environment, ideally experience in working in a multi-cultural environments.
Client relationship management
Expertise in the delivery of high-quality facility services
Excellent communication skills - able to identify key persuaders and represent data/results in highly impactful ways
Results-oriented.
Demonstrated ability to manage multiple operational matters on a daily basis.
Capacity to deal with ambiguity and seek guidance from Line Manager when necessary
Ability to work under pressure and within deadlines
Ability to self-manage, balancing multiple priorities and customers.
Self starter and pro-active.
Supervisory Responsibilities
The position has no subordinates.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re heade