Client Success
il y a 1 semaine
We **_See_** you Tu cherches un nouveau défi où l'accompagnement et la satisfaction clients seraient au cœur de tes préoccupations ? Eh bien, we see you Si tu maîtrises la coordination de projets sur tous les aspects concernés, continue à lire car nous recherchons un(e) **Client Success** en CDI
**Au sein du groupe Vivendi, See Tickets est un leader de la billetterie** Avec une bonne dose d'enthousiasme et d'expérience, des collègues qui travaillent sur 3 sites différents (Marseille, Paris & Nantes), nous nous efforçons d'atteindre une mission commune, celle de créer l'expérience ultime pour nos clients fans de sports, de musique, de théâtre, de culture ou de divertissement ️️
En tant que l'une des plus grandes sociétés de billetterie, nous servons plus d'un millier de clients, des festivals aux salles de spectacle, en passant par les événements sportifs et les monuments. Notre solution de billetterie de pointe permet à des millions de fans à travers le monde de se réjouir d'acheter leurs billets pour leurs événements préférés.
Avantages:
- Mutuelle
- Tickets restaurants
- 50% Transports
Basé(e) à Paris ou à Marseille, tu seras l’interlocuteur(trice) privilégié(e) de nos clients et tu seras en charge des missions suivantes:
- Assurer la gestion d'un portefeuille de comptes clients avec pour objectif principal leur satisfaction, en garantissant un haut niveau de communication écrite et orale afin de développer une relation de confiance
- Intervenir dans le cycle complet du client, de son déploiement au renouvellement, en passant par le suivi et l’upsell
- Coordonner leurs projets sur tous les aspects concernés, et les équipes internes associées : design, paramétrage, service client, matériel et intervention sur site, comptabilité, communicationetc.
- Garantir la performance, le respect des coûts, des délais et des résultats
- Effectuer un reporting et une remontée d’informations pertinente auprès de la direction
Formation école de commerce ou équivalence.
Un grand sens du service : capacité d'écoute et d'analyse en amont des besoins clients.
- ️ Savoir-faire démontré en management de client (gestion des priorités, planification, identification des chemins critiques).
Capacité de coordination d'interlocuteurs multiples (internes et externes).
️ Rigueur et organisation.
Autonomie et proactivité dans le respect des procédures et directives fixées par la hiérarchie.
️ Une expérience en billetterie serait un plus
4+ years
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