IT Business Analyst for Global Medical Affairs

**Title**:
IT Business Analyst for Global Medical Affairs

**Company**:
Ipsen Pharma (SAS)

The role of IT Business Analyst for Global Medical Affairs serves as an IT Partner to Ipsen’s Global Medical Affairs domain (GMA) and will be empowered to
- lead the analysis of business problems and the translation of business requirements into successful technical solutions and processes to meet business needs.
- analyze business partner’s operations to determine opportunities to optimize, automate processes and functions
- Leads development of scope definition and business priority and will be responsible for proactively identifying technology solutions to meet business objectives, understanding complex business processes, eliciting, and documenting requirements, and coordinating communication, considering the implications of change on the organization and all stakeholders.

**The main responsibilities are**:
**Customer-Centricity**
- Focuses on the customer’s experience with systems and tools
- Views new requests, issues, improvements from our customer’s perspective.
- Owns & tackles customer pain points and/or irritants and seeks opportunities to increase client satisfaction and adoption.
- Proactively proposes innovative solutions to the business to address its changing goals and needs.

**Guarantees the proper selection of IT solutions for the customer business domain**
- Understands the goals, challenges, plans, and processes related to the customer business domain.
- Manages requirements gathering, prioritizing, and negotiating with business stakeholders to ensure the delivered solution meets or exceeds end user’s expectations.
- Validates and interprets business needs by conducting feasibility studies and drafting business cases.
- Develops the necessary documentation for solution selection, including as-is and to-be business processes and clear and testable business requirements, business use cases and RFPs.
- Recommends business process and system changes to innovate and improve efficiency and business outcomes.
- Assists in solution identification and selection, including recommendations for buy vs. build or on-premises vs. external implementations.
- Solves or leads others to resolve problems, aiming to influence the business in a positive way. Evaluates ways of prioritizing opportunities to streamline business and/or system processes.

**Participates as a key member of business solutions implementations**
- Assures proper selection, planning, implementation, testing and validation, training, and transition to Support of solutions which meet end user requirements.
- Helps facilitate clear communication and coordination between business stakeholders, IT delivery teams, and vendors.
- Reports to management & steering committees, makes recommendations, suggesting options and acknowledging risks and mitigations.
- May perform other project management activities as required.
- Coordinates and communicates system lifecycle activities and ensures the solutions continue to meet the needs of the GMA business unit.
- Ensures all documentation respects Quality standards, policies, and procedures.
- Ensures delivered solutions are compliant with relevant legal and regulatory requirements.

**Maintains current knowledge of IT and business domains**
- Understands and influences vendor solutions/roadmaps and industry technology advancements along with evolving regulatory requirements.
- Monitors technology and methodology evolutions in his/her domain.
- Maintains knowledge of the business domain, and the specific IPSEN organization and its objectives.
- Identifies points for continuous improvement and contributes to their implementation
- Recommends system changes to innovate and improve efficiency and business outcomes
- Contribute to solve problems and challenge that occurs in existing solutions already in place
- Participate to release management
- Participate in Change Advisory Board
- Follow up support management done by AMS vendor

**Experience / Qualifications**

Experience & Qualifications:

- Ideal: Master’s Degree or Engineer in the medical business domain relevant to pharmaceutical or biotechnology medical affairs or clinical development operations, with at least 3 years of experience working as an IT professional in a similar position. Biotechnology or pharmaceutical industry experience is required, with double competency in IT and medical affairs or clinical development operations domains highly desirable.

Other Specifications:

- Knowledge of processes and solutions related to medical affairs and more specifically MSL universe: promotional materials e.g. Veeva Vault PromoMats, medical information, scientific publication and KOL management.
- Knowledge of business processes and technology landscape for pharmaceutical or biotechnology industry in the medical affairs and/or clinical development operations, regulatory affairs, and patient safety.
- Experience with international and/or multi-site