Mandarin-support Specialist

il y a 7 jours

Paris, France Sourcemap Temps plein

**Title**: Mandarin-Support Specialist

**Reports to**: Engagement and Support Manager

**About the Company**:
Sourcemap is the leading provider of supply chain mapping, traceability, and transparency software. Our clients include category-leading global brands, manufacturers and suppliers across the food & agriculture, fashion, beauty, manufacturing and electronics industries. We seek committed individuals who will join our team to support our award-winning, values-led work and to tackle important supply chain challenges in a dynamic startup environment.

**Job Summary**:
This position is required to have an in office presence in our Paris office.

**Primary Responsibilities**:

- Document Review: Review of documents uploaded by suppliers to ensure readability, completeness and consistency
- Process Improvement: Contribute to internal documentation to streamline Sourcemap support processes. Think critically and creatively to implement automation and scale the Sourcemap support experience, including surfacing common pain points to the Sourcemap Product team to optimize product features and the user experience
- Other duties as assigned

**Requirements**:

- 1+ year professional experience supporting a technology product, in a user-facing role
- Experience handling time-sensitive, pressure-intensive customer issues
- Experience working in a dynamic, fast-growing organization (preferred)
- Proficient in English and Mandarin
- Working knowledge of case management tools like Gmass,HubSpot, Zendesk or similar ticketing system

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