Global System Engineer
il y a 1 semaine
A family-owned company, bioMérieux has grown to become **a world leader in the field of in vitro diagnostics**. For 60 years and across the world, we have imagined and developed **innovative diagnostics solutions** to **improve public health**. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.
Our Global Customer Service department are looking for a **Global System Engineer - Investigation Leader **under a permanent contract who will work and grow within the Microbiology Investigation Unit.
You will report to the Manager of the within a team of 14 co-workers.
**What will be your mission ?**
You will be responsible for the full processing and investigation of every complaint/issue related to our microbiology automation systems
- Provide **technical support** from a system perspective to address complaints and issues raised by local customer service (subsidiaries/distributors), by providing effective technical solutions
- **Lead investigations**
- Evaluate and decide on the opening of the investigation
- Coordinate the investigation by leading meetings with the different experts of the internal teams: R&D, production site, Quality Assurance etc
- Document the complaint and the investigation into our systems (Salesforce and TrackWise Digital)
- Write the response to the customer
- Assess the need to escalate the investigation
- ** Prepare audits** to présent investigations
- ** Develop tools** to help subsidiaries/distributors support their customers (troubleshooting tool, guides, FAQ....),
- Contribute to the **continuous improvement of products** and provide feedback to internal teams (e.g. R&D, production site, QA etc)
- Have a permanent concern for the **improvement of the time to response **to customers, in order to ensure their complete satisfaction
**Who are you ?**
- ** Graduate degree** specialising in engineering, electronics or mechanics
- ** Minimum 3 years of experience on complex systems** requiring advanced technical skills (mechanics, electronics, fluids,...)
- A thorough knowledge of microbiology is a plus
- You are recognised for your **interpersonal skills**, your ability to **convince** and federate
- You are **rigorous**, **autonomous** and **reactive**
- You enjoy working in an environment with **daily interactions with multidisciplinary teams**
- You have a **fluent in English**
- Fluency in Spanish is a plus.
- Some business travel (France and abroad) is to be expected (10% maximum)
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