Technical Support Level Ii

il y a 2 semaines

IssylesMoulineaux, France RELX Temps plein

QUALIFICATIONS:

- 1+ years of Service Desk experience
- High school-level knowledge of computer hardware and software high school degree, technical certifications, or equivalent work experience required
- A+ Certification or other technology certifications a plus

TECHNICAL SKILLS:

- Ability to configure workstations/laptops.
- Good written/verbal communication skills.
- Ability to troubleshoot operations issues.
- Ability to complete basic hardware/software installations.
- Good hardware/software troubleshooting skills.
- Basic understanding of software monitoring tools.
- Understanding of backup procedures.
- Good problem-solving skills.
- Good organizational skills.
- Ability to travel less than 25%.

ACCOUNTABILITIES:

- Under supervision, will monitor, support, troubleshoot, and resolve operating issues, including failures and service-level degradation.
- Initiate corrective actions to ensure connectivity and minimize downtime, with the overall goal of ensuring availability of the IT environment to employees and customers.
- Answer internal or external users’ inquiries regarding computer hardware and software to resolve problems.
- Configure and set up workstations and laptops.
- Participate in troubleshooting and quickly arrive at workable solutions.
- Advise others on resolution and solutions in issues.
- Participate in the resolution of end user’s desktop computer issues that may include but not limited to hardware, printer troubleshooting and configuration, installing software and/or hardware peripheral, perform daily backup procedures, liaise with third-party software/hardware vendors for problem resolution, and rollout of new software packages, upgrades, and new desktop hardware.
- Provide support and technical setup at some trade shows which includes periodic travel.
- Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures, degradation, and event correlation using various software and hardware monitoring tools.
- All other duties as assigned.Please read our

  • Ingénieur Support Production

    il y a 6 jours

    Issy-les-Moulineaux, France CTS Consulting & Technical Support Temps plein

    CTS Consulting & Technical Support est une société de conseils en ingénierie et bureau d'études. L'attention réelle que nous portons à nos consultants et le suivi personnalisé de leurs carrières font partie des fondements de CTS Consulting & Technical Support. Sous la marque CTS, 8 entités autonomes, régionales et spécialisées font intervenir des...

  • Process Engineer H/F

    il y a 6 jours

    Issy-les-Moulineaux, France CTS Consulting & Technical Support Temps plein

    Ingénieur Procédés - Paris, France (H/F) CTS Consulting & Technical Support est une société de conseils en ingénierie et bureau d'études. L'attention réelle que nous portons à nos consultants et le suivi personnalisé de leurs carrières font partie des fondements de CTS Consulting & Technical Support. Sous la marque CTS, 8 entités autonomes,...

  • Process Engineer H/F

    il y a 1 jour

    Issy-les-Moulineaux, Île-de-France CTS Consulting & Technical Support Temps plein

    CTS Consulting & Technical Support est une société de conseils en ingénierie et bureau d'études. L'attention réelle que nous portons a` nos consultants et le suivi personnalise´ de leurs carrières font partie des fondements de CTS Consulting & Technical Support.Sous la marque CTS, 8 entités autonomes, régionales et spécialisées font intervenir des...

  • Technical Support Engineer

    il y a 7 jours

    Issy-les-Moulineaux, Île-de-France Dailymotion Temps plein

    Company Description Dailymotion is more than a video app, it's a visual conversation in motion, based on a unique algorithm designed to broaden users' horizons. Dailymotion brings nuance to the debates that animate young people and puts listening, discovery, and kindness back at the heart of interactions to help build a better and safer Internet.Dailymotion...

  • Technical Support Engineer

    il y a 1 semaine

    Issy-les-Moulineaux, Île-de-France Dailymotion Temps plein

    Company Description Dailymotion is more than a video app, it's a visual conversation in motion, based on a unique algorithm designed to broaden users' horizons. Dailymotion brings nuance to the debates that animate young people and puts listening, discovery, and kindness back at the heart of interactions to help build a better and safer Internet.Dailymotion...

  • Technical Support Engineer

    il y a 6 jours

    Issy-les-Moulineaux, Île-de-France Dailymotion Temps plein

    Dailymotion is more than a video app, it's a visual conversation in motion, based on a unique algorithm designed to broaden users' horizons. Dailymotion brings nuance to the debates that animate young people and puts listening, discovery, and kindness back at the heart of interactions to help build a better and safer Internet.Dailymotion is also "Dailymotion...

  • Technical Support Engineer

    il y a 7 jours

    Issy-les-Moulineaux, Île-de-France Dailymotion Temps plein

    Company Description Dailymotion is more than a video app, it's a visual conversation in motion, based on a unique algorithm designed to broaden users' horizons. Dailymotion brings nuance to the debates that animate young people and puts listening, discovery, and kindness back at the heart of interactions to help build a better and safer Internet.Dailymotion...

  • Technical Support Engineer

    il y a 7 jours

    Issy-les-Moulineaux, Île-de-France Dailymotion Temps plein

    Dailymotion is more than a video app, it's a visual conversation in motion, based on a unique algorithm designed to broaden users' horizons. Dailymotion brings nuance to the debates that animate young people and puts listening, discovery, and kindness back at the heart of interactions to help build a better and safer Internet.Dailymotion is also "Dailymotion...

  • Ingénieur / Lead Technical Safety Oil and Gas

    il y a 7 jours

    Issy-les-Moulineaux, Île-de-France CTS Consulting & Technical Support Temps plein

    CTS Consulting & Technical Support est une société de conseils en ingénierie et bureau d'études. L'attention réelle que nous portons a` nos consultants et le suivi personnalise´ de leurs carrières font partie des fondements de CTS Consulting & Technical Support.Sous la marque CTS, 8 entités autonomes, régionales et spécialisées font intervenir des...

  • Technical Support Engineer

    il y a 6 jours

    Issy-les-Moulineaux, France Dailymotion Temps plein

    About the Role As part of its growing activities Dailymotion is looking to enforce its Customer Support team. As a technical Support Engineer your objective will be to guide our clients during their onboarding and offer them continuous support along their Dailymotion journey by replying to their product and technical questions. You will be working among the...