Responsable Adjoint Recrouvrement Frabelux

**Who we are**

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

**Get to know the business**

General Insurance is a leading provider of insurance products and services for commercial
and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through
a diversified, multichannel distribution network.

**Responsibilities**
- Ensure that all un-reconciled cash items are under query, within one month of receipt of payment.
- Manage all credit controls and reconciliations across broker accounts.
- Monitor problem accounts through to resolution assisting Client Contacts, Profit Centres and Brokers when required.
- Oversee Belgium & Luxemburg day-to-day activities within the onshore and offshore teams to monitor and achieve monthly performance measurements of all accounts.
- Assist in France day-to-day collections activities within the onshore and offshore teams.
- Act as the first point of escalation for complex or difficult customer/broker issues.
- Ensure efficient daily staff supervision, training any new staff on all systems used within assigned area.
- Lead and conduct dunning activities (dunning callendar, reminders and letters)
- Prepare and present Monthly Credit committee report, and collection performance, AR, DSO, ad-hoc monthly/quarterly/yearly reports as required by the direct manager.
- Attend weekly Team and Management meetings.
- Monitor FAS5 process, review all write offs and authorize within approved limits.
- Handle broker relationship and regular meetings with third party stakeholders.
- Work with O&S, profit centres, Claims, ICO and Reinsurance teams to improve processes to achieve better results through reconciliation for all accounts.
- Manage and work closely with Account Handlers, Operations, and all Profit Centres to ensure all targets are met.
- Analyse operational processes to identify areas for improvement and implement new ideas to enhance efficiency.
- Undertake any other duties \ projects as appropriate within the competence, as required by the direct manager.

**Key Experience**
- Background in finance, cash management and credit analysing (working in insurance industry will be advantage).
- 5+ years’ experience in Cash Collection / Account receivables.
- Ability to work with and achieve set targets within specific time frames.

**Key Capabilities**
- Language requirements: proficient in French and English, Dutch would be a plus
- Highly organized with strong ability to handle multiple priorities, organise work and meet submissions and deadlines.
- Strong team leadership, with the ability to direct and motivate staff.
- Effective communication skills with internal / external customers at all levels including senior stakeholders.
- Attention to detail and commitment to quality.
- Collaborative team-player.
- Always looking for continuous improvement.
- Strong administrative, numeracy and personal organisational skills.
- Able to work under pressure and to meet strict deadlines.

LI-AIG

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

**Enjoy benefits that take care of what matters**

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

**Reimagining insurance to make a bigger difference to the world**

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become