Specialist Solutions Architect, Amazon Connect

il y a 5 jours

Courbevoie, France AWS EMEA SARL (France Branch) Temps plein

7+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience 5+ years of experience in Contact Center Technologies/CCaaS, or building integrations across WFM, CRM and other contact centre solutions or experience with communications protocols and APIs such as WebRTC and SIP 5+ years management of technical, customer facing resources
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small
- Provide customers with deep technical expertise in your domain to advance adoption of AWS products in service to customer goals.
- Collaborate with specialist, sales, marketing, and products teams to ideate around your customers’ most challenging business problems.
- Act as a trusted advisor to line of business and C-suite leaders.
- Lead architectural reviews and workshops to advance your customer’s technical objectives.
- Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public-speaking events such as AWS Summit, AWS re: Invent, etc. Participate as a leader in AWS technical communities.
- Educate customers on the value proposition of AWS, and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.
- Amazon Connect Experience, Amazon Connect Certification/Badges
- History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises
- Experience migrating or transforming legacy customer solutions to the cloud
- Familiarity with common enterprise services and working knowledge of software development tools and methodologies
- Strong written and verbal communication skills with a high degree of comfort speaking with executives, IT Management, and developers
- Experience working within software development or Internet-related industries

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