Technical Trainer

**Company Description** Smiths Detection**
Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.

Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.
**Job Description** About the role**

This is a critical role within the Global Training & Documentation team, responsible for delivering high-quality Operator and Technical Training on Cargo Inspection Systems Globally.

The role holder will support the full training lifecycle—Analysis, Design, Delivery, and Assurance—ensuring training is aligned with the Global Training Strategy and delivered through innovative methods. Operating independently, they will engage with a broad range of internal stakeholders and maintain regular customer contact, delivering instructor-led training globally.

The role also involves complex planning and scheduling across multiple regions and developing markets, while directly supporting and advising the Senior Manager for Instructor-Led Training to ensure alignment with global standards and policies.

**Main Responsibilities**
- Conduct training events (e.g. for customer technicians, PDM, Programs, P&T, Service, Sales, technicians of agencies) in English, if necessary also in other common foreign languages, in accordance with the Global training plan in a target group-oriented manner. Ensure efficient and effective processing.
- Develop and design training material (e.g. presentations, videos, handouts), taking into account didactic aspects. Consideration of standards, rules and regulations such as SD Style Guide, SD Service Concept. Ensure system storage of the completed documents.
- Develop training programmes (e.g. agenda, method, framework conditions). Independently research and prepare the necessary content. Participate in project meetings.
- Provide support as needed including developing training material, conducting training with regard to products from other locations.
- Conduct T3 training for new trainers (internal trainers and external training providers).
- Collaborate with Technical Writers, Service and Products & Technologies on diagnostic strategies and troubleshooting guides.
- Evaluate feedback from training events for improvements to training materials and technical documentation. Maintain proactive communication with Technical Authors and Technical Service.
- Support in the creation of immersive and digital training solutions for multiple sectors with differing requirements.
- Ensure multiple contracts are delivered on time, within budget and delivering a 100% accurate learner’s journey.
- Provide advice and guidance in the Training Needs Analysis requirements stages of training development and liaise with customers to ensure accuracy in the portrayal of their requirements.
- Champion the information flow for process improvement and quality information in India and other countries where relevant.
- Demonstrate early career stage leadership skills, working with the Global Training Director and the SMT to deliver the Training Strategy and lead on Workstream activity that enables the team to meet the Director’s targets.
- Establish and maintain exceptional relationships with Marketing, Product Managers, Product Specialists, regional Service Managers and regional Service Leads to support the needs of the business.
- Provide consultancy to others in the creation and implementation of instructor led training.

**Qualifications** Profile**

**Technical Knowledge and Skills**:
**Knowledge/Skills**:

- Able to respond in a timely way to global staff from different time zones.
- Effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to handle stressful situations and adapt to changing priorities.

**General Competencies**:

- The ability and motivation to persistently pursue and achieve effective results which drive the business forward.
- The ability to act as a role model to others, monitoring progress on objectives and behaviours and coaching others for success.
- The ability to make effective, timely decisions in a complex, global market by sourcing and analysing critical information.
- The understanding and recognition of the organisations com