Apprenti - Relation Clientèle

**Forvia, a sustainable mobility technology leader**:
We pioneer technology for mobility experience that matter to people.

**Your mission, roles and responsibilities**:
FAURECIA CLARION ELECTRONICS est un leader de l’électronique embarquée/ nous sommes également en Service Après-vente pour les constructeurs et réseaux automobile pour assurer la réparation des produits dans le domaine de l’électronique au niveau Europe.

« Rien ne se jette, tout se répare «, nous vous proposons d’apporter votre contribution au développement de l’économie circulaire, en rejoignant l'équipe ReparLab

Pourquoi nous rejoindre ? pour effectuer une année au sein d’un service Clients à dimension Européenne, travailler en équipe et participer aux projets commerciaux

MISSIONS

Après une période d’intégration au sein de Repar Lab, votre mission principale sera la Relation Clients avec les professionnels du secteur Automobile

A l’aise dans les relations client vous assurez la promotion de nos solutions techniques après une période de formation,

Vous prendrez en charge des dossiers clients ( gestion des demandes, instruction de dossiers, gestion des litiges ),

Vous maitrisez impérativement l’allemand ou l'Espagnol vous pourrez ainis apporter votre contribution sur un de ces pays

Vous pourrez participer aux projets qui animeront le service clients (créations de support, digital, ect )

De nature curieux (se), créatif(ve), nous serons attentifs à vos idées et vos propositions permettant d’améliorer le process de satisfaction Client.
- PROFIL
- Licence, Cursus Universitaire : votre projet est d’avoir une alternance valorisante
- Allemand ou Anglais courant
- Bon relationnel
- Vous souhaitez évoluer dans un groupe international ( VIE possible à l’issue de l’alternance )

Le poste est basé à Custines ( près de Nancy 54000)

**Your profile and competencies to succeed**:
**What we can do for you**:

- At Forvia, you will find an engaging and dynamic environment where you can contribute to the development of sustainable mobility leading technologies.
- We are the seventh-largest global automotive supplier, employing more than 157,000 people in more than 40 countries which makes a lot of opportunity for career development.
- We welcome energetic and agile people who can thrive in a fast-changing environment. People who share our strong values. Team players with a collaborative mindset and a passion to deliver high standards for our clients. Lifelong learners. High performers. Globally minded people who aspire to work in a transforming industry, where excellence, speed, and quality count.
- We cultivate a learning environment, dedicating tools and resources to ensure we remain at the forefront of mobility. Our people enjoy an average of more than 22 hours of online and in-person training within FORVIA University (five campuses around the world)
- We offer a multicultural environment that values diversity and international collaboration. We believe that diversity is a strength. To create an inclusive culture where all forms of diversity create real value for the company, we have adopted gender diversity targets and inclusion action plans.
- Achieving CO2 Net Zero as a pioneer of the automotive industry is a priority: In June 2022, Forvia became the first global automotive group to be certified with the new SBTI Net-Zero Standard (the most ambitious standard of SBTi), aligned with the ambition of the 2015 Paris Agreement of limiting global warming to 1.5°C. Three principles guide our action: use less, use better and use longer, with a focus on recyclability and circular economy.

**Why join us**:
FORVIA is an automotive technology group at the heart of smarter and more sustainable mobility. We bring together expertise in electronics, clean mobility, lighting, interiors, seating, and lifecycle solutions to drive change in the automotive industry.

With a history stretching back more than a century, we are the 7th largest global automotive supplier, employing more than 157,000 people in 43 countries. You'll find our technology in around 1 out of 2 vehicles produced anywhere in the world.

In June 2022, we became the 1st global automotive group to be certified with the SBTI Net-Zero Standard. We have committed to reach CO2 Net Zero by no later than 2045.

As technological innovation and the need for sustainability transform the automotive industry, we are ideally positioned to deliver solutions that will enhance the lives of road-users everywhere.

JTS