Engineering Operations Technician

Good English communication skills
- Apprentice/trades certified or diploma in an Electrical field
- Demonstrate key electrical competencies (Practice & Theory)
- Knowledge of mechanical systems (Mechanical, HVAC systems, Controls)
- Ability to draft accurate support procedures, system documentation, and issue tracking entries
- Ability to take full ownership of technical issues
- Willing to travel between Data center sites, and internationally if required
- Solid IT skills; experience and knowledge of MS Office suite.

DESCRIPTION

**Tasks**:

- Operate and maintain all mechanical, electrical and HVAC equipment within the Data Center/Facility.
- Supervise contractors who perform servicing or preventive maintenance
- Develop work plan for emergency repair of critical assets.
- Operates under mínimal supervision.
- Work on-call and a rotating schedule as needed
- Perform basic support concepts such as ticketing systems, root cause analysis, and task prioritization
- Perform shift duty as required
- Fully comply with all physical security procedures and policies
- Ensure all safety procedures are adhered to while performing work
- Perform rack power installs, rack PDU, and rack ATS replacements
- Verification on electrical/cooling capacity before new rack install
- Create and Close Work Orders with appropriate data, to include labor hours, equipment maintenance, and parts used into asset management system
- Maintain changes in state in Mission Critical infrastructure in support of corrective/ preventive maintenance
- Testing: Test quality, performance, safety, and reliability of products, equipment, processes

Competencies:
An ability to solve problems through root-cause elimination, stepping back to understand the broader context.

Ensure all safety procedures are adhered to while performing work.

An aptitude for trouble-shooting and problem-solving complex issue

An ability to follow procedures system documentation and track issues through appropriate entries into a Trouble Ticket system.

Demonstrate good judgment and instincts in decision making.

Prioritize appropriately in a complex, fast-paced environment.

Willingness to take ownership for technical issues.

Utilize EPMS and BMS to manage building workflows.
- Setting and maintaining the highest standards for safety and actively promoting a world-class safety culture in all aspects of operational procedure
- Driving continuous improvement efforts on infrastructure through standardization of procedures and policies, while delivering performance against agreed metrics
- Enabling the operations organization to delivering 100% up-time on all customer supporting infrastructure
- Collaborating effectively with internal & external stakeholders to deliver operational excellence for all AWS customers
- Responsible for ensuring that the preventive maintenance of site-critical facility infrastructure is planned and executed to the highest standards, in accordance to AWS procedures
- In charge of facility monitoring & supervision (via BMS, PMS, Walkthrough...etc.)
- Participation in the successful delivery of build-out and retrofit of Data Center infrastructure
- Ensuring organizational capability to react & respond appropriately to any potential customer-impacting event on any component of electrical or mechanical infrastructure.
- Reviewing incident reports, documenting periodic trend summaries, and providing updates and recommended actions to management
- Draft, update & maintain method statements, standard operating procedures, emergency response procedures, preventive maintenance programs, and all technical documentation pertaining to DCEO

Physical Requirements:

- Work on a 24x7 schedule (where applicable)
- Work at heights and from ladders.
- Perform physical tasks during the shift and coordinate body movements when using tools or equipment
- Work in a noisy environment with ear protection