[apprenticeship] Junior Proximity Support
il y a 5 jours
Launched in 2013, ManoMano is the European leader specializing in DIY, home improvement and gardening online. ManoMano brings together the largest offer of DIY & gardening online products. With more than 3600 seller partners, 10 million products, 7M active customers and 50M unique visitors per month, ManoMano is a disruptor of online home improvement, DIY and gardening across 6 countries : France, Belgium, Spain, Italy, Germany, United Kingdom. ManoMano was valued at $2.6 billion and reached Unicorn status in July 2021 after $725 million raised 8 years after its creation. We currently have more than 500 Manas & Manos, including a quarter of international talents and 24 nationalities, working in our 3 offices (Paris, Bordeaux and Barcelona). Our vision, as a responsible European B2C and B2B industry leader online, is to offer a unique value proposition on our HI markets, beyond product to services, to be an A Brand. Our ManoMano way of life, within business hypergrowth, is to always keep the human dimension at its right place. Empowering people to responsibly make their own kind of world is our mission. **OUR COMPANY CULTURE** People are at the heart of ManoMano’s culture around our 3 core values : boldness, ingenuity and care. You will be based in Bordeaux, part of a team of 8 people (3 system administrators and 5 support technicians) spread across 3 different locations. The proximity support serves as the initial point of contact between users and the IT department. They are responsible for managing access, providing user support, and overseeing the preparation and management of IT equipment. As a local technician, you will collaborate with all departments within Manomano. This role entails ensuring the installation, functionality, and availability of equipment (both hardware and software). Additionally, it involves providing user support and resolving first-level incidents **YOUR RESPONSIBILITIES**: **Mission 1**:Ensure the installation and guarantee the functioning of systems and networks. - Install, configure and update equipment: computer workstations, laptops, peripherals, printers. - Manage cabling: connection, patching, fault detection. - Install and update software according to internal procedures. - Awareness of users on computer security and best practice rules. **Mission 2**: Take charge of the assistance and support of users. - Assistance and technical support (hardware and software) to users. - Participate in training and support actions for the use of IT tools. - Introduction of IT resources to new users. - Assistance and technical support to users for the use of video-projection and video-conferencing facilities. **Mission 3**: Take charge of incident resolution and provide first-level assistance. - Detect material faults on active equipment, peripherals, workstations and equipment digital. - Establish a first diagnosis, resolve or report incidents and operating anomalies. - Reformulate in technical terms for transfer of support if necessary. - Take charge of "Level 1" tickets from other Squads. **Other activities**: - Inventory management. - Order management.
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