Enterprise Customer Success Manager

il y a 5 jours

Paris, France Global-e Temps plein

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across Europe, the United States, and APAC, Global-e makes selling internationally as simple as selling domestically. At Globale-e, our people play a key role in our success, and we are always looking for more driven, talented and ambitious individuals to join our growing international family.

As we continue to expand, Global-e is looking for a highly motivated, revenue and data-driven Account Manager who will partner with Global-e’s Enterprise Merchants in France.

The AM will be responsible for; developing long-term relationships with a portfolio of assigned clients, connecting with key business executives, and driving revenue by growing our existing business in France.

**Responsibilities**:

- Provide merchants with strategic insights based on their performances and market trends
- Liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of Global-e according to the clients’ needs.
- Prepare periodic performance reports and QBRs covering and analyzing clients’ KPIs.
- Generate revenue through up-selling and cross-selling existing accounts.
- Support clients’ strategic, marketing, and operational decisions based on internal knowledge, data analysis, and best practices.
- Operate as the lead point of contact for all clients, liaising with the relevant teams at Global-e to ensure an efficient, professional, and mutually beneficial process.
- Develop a trusted advisor and high-touch relationship with key accounts.
- Proactively identify red flags.

**Requirements**:

- At least 3+ years experience in an Account Management or Customer Success Manager role.
- Prior B2B experience in an eCommerce, Software or SaaS company.
- Must have strong analytical skills with the ability to present data and trends to internal and external clients.
- Proven ability to manage multiple projects at a time.
- Experience in generating revenue by expanding on an existing book of business.
- The ability to work with multiple stakeholders and deliver client-focused solutions based on customer needs.
- Excellent verbal and written communication skills.
- Demonstrated ability to influence credibly and effectively at all levels of the organization, including executive and C-levels.
- Excellent listening, negotiation, and presentation skills.
- BA/BS degree or equivalent.
- Native French is a must
- With our merchants being located globally, flexibility and travel is required

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