Business Analyst

smartTrade Technologies is a software publisher specializing in the trading and finance sector. Its clients primarily include investment banks, stock exchanges, brokers, and pension funds. smartTrade enables real-time computerized management of financial flows among these different stakeholders.

Joining smartTrade means becoming a part of an innovative and international company with offices in Aix-en-Provence, London, Geneva, New York, Toronto, and Tokyo.

Skill development and career progression are top priorities at smartTrade, offering employees numerous opportunities for learning, advancement, and mobility. Sports and their values of teamwork, performance, and dynamism are integral to the company's culture.

Additionally, smartTrade is highly committed to continuously supporting various charitable and environmental initiatives. We are looking for a Business Analyst for our Toronto Office.

The Business Analyst plays a vital role in diagnosing and supporting the client requests and specifications to the TickTrade platform. Business Analysts is the link between information technology capacity and our business objectives by supporting and ensuring the successful completion of analytical, building, testing and deployment tasks of our software product’s features.

**Fluent or native English speaker with proficiency in at least one of the following languages: Spanish or French**

**Duties and Responsibilities**
- Directs, administers, and coordinates all technical and managed service operations and activities of Ticktrade Systems in accordance with policies, goals and objectives established by the CEO
- Accountable for all strategic initiatives and service metrics for all clients, ensuring that projects deliver on Ticktrade solution targets exceeding clients’ business needs as per client requirements
- Develop various project deliverables (i.e. Business Cases, Business Requirements Documents, Functional and Non-Functional Requirements, Current and Future State Process Flows, Use Cases, Test Strategy, Test Plans, Test Cases, Release notes, and User guides)
- Assisting in planning, implementation, functional testing, investigating system logs and database records
- Facilitate and lead meetings with clients, developers, architects, business analysts and QA to discuss, understand, and assess the requirements
- Working with developers and QA to ensure the expected work is implemented and tested.
- Carry out testing to assist QA as needed to verify the deliverable is implemented correctly.
- Ensuring all work completed is within existing policies, procedures, organizational objectives, and meets high quality and customer service standards
- Supporting the client through the project lifecycle from inception to production
- On-call production support, _when requested_
- Provide effective escalation for clients and vendors as well as providing internal co-ordination and communications planning during incidents and business as usual periods.
- Ensures the product direction is serving the overall company vision
- Ability to communicate / build trust from development team
- Ability to understand tech trends, see how they impact your roadmap, and how they drive innovation
- Ability to understand technical challenges and make educated trade-offs with your team

**Qualifications**
- Demonstrated work experience as a Business Analyst
- Bachelors’ degree in Computer Science, Engineering
- Minimum 3 years’ experience in business/systems analysis and/or software implementation
- Hands-on experience writing SQL queries and scripts
- Data and process modeling skills; problem-solving and specification skills
- Proven ability to create and maintain strong client relationships
- Ability to work independently and as part of a team, while maintaining multiple project activities and deliverables
- Experience delivering training involving software and business processes to end users, consulting partners and/or other interested parties

**Nice to have**
- Knowledge of end to end FX trade workflow and post trade settlement process
- Leading and understanding integration needs to get liquidity and executing trades with liquidity providers. Working knowledge of the financial information exchange protocol
- Working knowledge of post-trade settlements and allocations
- integration experience - carrying out data / field analysis, data mapping from one system to another
- Strong project management and planning skills, with the ability to oversee timelines, coordinate resources, and ensure successful project execution