Sales Floor Leader

il y a 3 jours

Paris, France Chloé Temps plein

Code de référence: 88723**Sales Floor Leader - CDI H/F**:

- Paris, 75, FR- PermanentLa Maison Chloé a été fondée en 1952 par Gaby Aghion, une Parisienne d'origine égyptienne qui voulait libérer le corps des femmes de la mode formelle et rigide de l'époque à travers le prêt-à-porter de luxe.

Depuis près de 70 ans, Chloé inspire les femmes en créant des collections et des accessoires de mode, en révélant des histoires et en partageant ses expériences. La vision avant-gardiste de la féminité de notre fondatrice continue d'inspirer notre engagement à long terme pour soutenir la promotion des femmes.

Women moving forward. Pour un avenir plus équitable. C'est cet objectif qui nous guide dans tout ce que nous entreprenons. Aujourd'hui, notre but est de créer de beaux produits porteurs de sens pour la société et pour la planète.

Nous sommes fiers d’avoir reçu la certification B-Corp qui marque une nouvelle étape dans notre volonté de réinventer notre façon de faire du business, et nous espérons inspirer d'autres organisations.

C'est pourquoi nous constituons des équipes qui s'engagent dans notre mission. Nous voulons partager cette approche au sein de l'entreprise et avec notre communauté au sens large.

The Chloé's Sales Floor Leader is the first Ambassador of the maison, in charge of welcoming every guest into the chloe family and supporting the team on a 360 level.

Her/his main responsibilities, without being exhaustive consists in:
**SALES COACHING & CLIENT CHAMPIONING**
- Actively participates to boutique KPI achievements by directly engaging, selling and following up with clients
- Coaches and Leads the team on cross category selling, upselling for the best boutique performance
- Coaches sales team based on clients connection to initiate and develop long-term relationships with clients (give feedback on seliing process, propose questions to be asked etc)
- Ensure sales team is using appropriate storytelling and wording on the sales floor
- Manage with sales associate 1st level of clients escalation in store or at distance

**TEAM LEADER**
- Ensure the relevant zoning in store at anytime of the day, team grooming, client identification
- organizes energizing team briefing and ensures consistently high level of motivation
- Daily sales floor supervision and coaching
- Shares best practices and success stories
- Is responsible for the boutique in the absence of the leaders

**A BOUTIQUE EXCELLENCE SUPERVISOR**
- Leads by example to improve customer service and service excellence (VM, maintenance, hospitality, stock organisation, boutique environment management)
- Ensures implementation of all guidelines related to store (grooming, boutique check list, compliance etc)
- Support management team in boutique organisation, planning etc

**We are looking for someone who has good interpersonal and leadership skills, loves fashion and has a positive attitude. You are known for your attention to detail and have good skills when it comes to client experience.

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