IT Technical Support L1

**IT Technical support** **L1**

Permanent contract - Gannat, FRANCE

**About us**

AluK is a global leader in design and manufacture of architectural aluminium building systems which operates in B to B market with a renowned brand name.

Headquartered in Luxembourg, AluK has a solid business in Europe (Italy, France, UK, NL, Belgium, Luxembourg), Asia (China, India), USA and Middle East with more than 850 employees.

Aluk France is an ambitious and dynamic company which can rely on more than 150 employees and a strong recognized know-how. The company is equipped with a state-of-the-art industrial tool and benefits from a training center for its customers. The brand's ambitions are focused on the development of turnover and its associated services in a logic of customer support.

We offer a dynamic and evolutive international work environment.

**Role**

As member of a global IT organization, your primary role will be to triage and resolve 1st Line Incidents & Service Requests via our Helpdesk ticketing system. In addition to that, you will take on a more strategic role to support, or work as part of, a project team in charge of delivering innovative IT Workplace initiatives that will shape the future on how our employees will interact with their IT devices. You will be actively helping in shaping the future IT landscape for Aluk.

**Responsibilities**

Responsibilities of the job are a combination of Day-to-Day operational support and assisting project work to improve and extend the IT architecture.
- Daily support_
- Respond to IT Incidents & Service Requests by providing support both face-to-face and remotely with employees from any of our global Business Units.
- Work together with 3rd party support partners to resolve operational issues when needed.
- Install, reinstall or repair hardware and software issues on PC’s, laptops, server and network equipment with the help of other Aluk IT teams or external partners/vendors
- Assist in installing or relocating hardware (and cabling if needed) at end-users offices.
- Although physically sitting in one the Aluk French offices you will provide 1st line assistance to the other Aluk sites as well. This can go from resolving issue to providing input on several type of user request.
- Project support_
- As member of an international team you will take part or assist in projects delivering new IT solutions to our end-users community
- To provide end-user guidance and training on new initiatives/changes impacting their IT work environment
- Share any knowledge with IT colleagues for additional support.
- Provide suggestions on improvements that benefit ease of use, security & manageability
- To regularly reference and update our internal IT knowledgebase for future reference.

**Profile**
- A minimum of 1 year of experience in supporting an organization similar in size to Aluk
- Degree in IT (Preferable)
- To be able to multi-task and efficiently prioritise your workload.
- To be confident in following any internal processes & procedures.
- Background of working in IT Support with a broad knowledge and experience of End-User devices, Application Support and some awareness of Infrastructure Support.
- Languages: Fluent in English and French
- Passion for IT
- Desire to take on new responsibilities
- Excellent verbal & written communication skills,
- Problem solver mentality
- Ability to work independently

**Knowledge & Experience**
- Using a Helpdesk Ticketing System
- Windows 10 administration & deployment
- Experience of supporting:

- Any type of End-User Devices
- Windows domain migration projects
- Experience of using/configuring:

- PowerShell
- Remote assistance tools
- Group Policy
- Mobile Device Management solutions
- End-user device Imaging solutions
- End-user device Encryption solutions
- Anti-virus & security solutions

Type d'emploi : Temps plein, CDI

Programmation:

- Travail en journée

Langue:

- Français (Optionnel)