Customer Success Manager Emea
il y a 2 semaines
**Company Description** Dailymotion is more than a video app, it's a visual conversation in motion, based on a unique algorithm designed to broaden users' horizons. Dailymotion brings nuance to the debates that animate young people and puts listening, discovery, and kindness back at the heart of interactions to help build a better and safer Internet. Dailymotion is also "_Dailymotion for Enterprise_", a video hosting and broadcasting solution for professionals in all sectors; and "Dailymotion Advertising", a powerful, proprietary video advertising platform, offering a high-quality, secure environment for brands. Our team is made up of 400 people in France, New York, and Singapore, all united by the same ambition: to visibly shake up the global video platform ecosystem. Dailymotion is actively looking for a Customer Success Manager within the Customer Success & Account Management team. As a Customer Success Manager, you will serve as advertiser and agency point-of-contact for all campaign-related inquiries from start to finish of campaign lifecycle. Your main KPIs are client’s conversion and retention. Your scope will include, but is not limited to, the following: - Respond to RFPs and client inquiries working closely with Sales, AdOps and Marketing teams - Identify opportunities for key accounts and build strong advertising recommendations to meet client needs and objectives - Expand and develop client relationship (client retention, growth, renewal, and client satisfaction) - Ability to work on push to increase revenue on his/her portfolio - Conduct in-depth analysis of campaign performances and develop actionable insights/recommendations for future campaigns in form of post-campaign reports - Collaborate with AdOps team to secure campaign delivery - Collaborate with Sales Marketing team to build strong and effective media and insights solutions **Qualifications** - At least 2 years of experience in adtech, media agency or saleshouse on a similar position - First experience with the UK market is appreciated - Understanding of key notions in programmatic and digital advertising ecosystem - Excellent organizational, interpersonal, and communication (written and verbal) skills - Fluent in English and French - Solid computer skills including advanced knowledge of MS Suite - Ability to handle multiple priorities - Strong analytical skills - Problem identifier and problem solver - Ability to function equally well independently and as part of a team **Additional Information** Additional Information - Location**: Paris (France) - Hybrid Framework**: - Start Date**:Upon availability**: - Contract Type**: Permanent** Want to learn more about us: - Dailymotion Advertising - New-York office - BuiltIn - Offices in France - Welcome to the Jungle - Our articles For the France offices - Hybrid Work Framework (4 types of remote work : Full office /Flex office (1 to 2 days remote) / Flex remote (1 to 2 days at the office) / Full remote + ability to work 3 month abroad) - Saving Plan Vivendi - Paternity leave or Coparental leave extended ️ Living Employee Culture (Events / Trainings / Partys / All hands / Dailymotion tradition ) - Career development support (training / internal mobility / compensation cycle / 360 quarter feedback review) - High-end Health Insurance and Personal Services Vouchers (CESU) - ️ Paid Time off - RTT and Saving time plan (CET) - Meal Vouchers - Public Transport and Bike refund - European Economic and Social Committee (sport membership/cinemas vouchers/gift vouchers/discount)
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