Skibound - Skibound Resort/airport Rep - 25/26

We’re on the lookout for _**_two Resort / Airport Reps_**_ For _**_Les Deux Alpes_**_. _
- This opportunity is _**_perfect for a couple or two close friends_**_, due to accomodation._
- _Must be _**_21 or over (due to car hire policy)_**:

- _Must have held a _**_full driving licence for at least 3 years_**:

- _Must be _**_confident driving in France and in winter conditions_**

A winter season with Skibound is like no other. You will be based Les Deux Alpes This high-altitude resort is now well established on the European ski map, set in a high, sunny valley bordered on both sides by steep east and west-facing slopes. Les Deux Alpes is home to The Mont de Lans Glacier which is Europe’s largest skiable glacier at over 3200m, meaning that snow is guaranteed at whatever time of the year.

**What will I be doing as a Skibound Resort / Airport Rep**

This role effectively sees you as the fountain of knowledge for everything ski and activities within the Resort ensuring everything runs smoothly for our guests.

Not only will you ensure guests have everything they need, but also, for one day of the week, you will also be the Skibound representative at one of our airport Hubs for guest arrivals & departures ensuring clients have a smooth travel experience. You’ll be the first point of contact for passengers, assisting them with various tasks, such as:

- **Documentation Handling**: Ensuring passengers’ travel documents are valid, issuing boarding passes, and directing them to their gates
- **Special Requests**: Handling seat assignments, upgrades, and assisting passengers with injuries, disabilities or young children
- **Baggage Assistance**: Assisting with lost or damaged luggage claims
- **Information Services**: Providing passengers with airport information (gate locations, restrooms, restaurants, etc.)
- **Complaint Resolution**: Addressing passenger complaints or escalating to Ops Centre when necessary
- **Coordination**: Communicating with coach personnel and other airport staff to ensure a smooth transition between groups arriving / departing
- **Delays**: Assisting in co-ordination and re-organisation in the event of delays or diverts.

**When In Resort**

You are the happy charismatic face of skibound and will ensure communication during the guest’s holiday is clear, organised and positive.

Working with your team members you will be the fountain of knowledge on everything ski.. including managing ski equipment, fitting ski equipment, ordering lift passes, confirming ski school, arranging, and leading apres-ski activities as key components. Your experience, training and research of ski equipment and the resort itself will allow you to respond to clients’ questions/problems promptly and accurately.

A high level of organization and responsibility is required to fulfil your potential in this role. You will also be integral in ensuring things are running smoothly behind the scenes including cash handling, completing stock and financial paperwork, accident forms and liaising with other departments including your Hotel Manager and resort ski schools. You will be key to ensuring the correct numbers are liaised between the hotel management, kitchen and transportweek in week out.

You will not simply be hiding away in the ski room.. expect to be out front leading and inspiring the kids through evening activities like disco, quiz, crepe making and talent show. The bigger the character the better

We are looking for positive, can-do individuals who share our teamwork ethos - Our job adverts will give you a good flavour for each job role but as already stated other duties within the scope of each role may be required.

**What skills and experience will I need to be a Skibound Resort/Airport Rep ?**
- No formal childcare qualifications needed but previous experience working with children or young people is essential
- Customer Services, as you will be welcoming customers upon arrival, during their stay and departure
- The ability to speak conversational or fully fluent French
- Adaptable and happy to work in a fast-paced environment.
- Responsible with strong organisational skills
- Confident and charismaticinspiring and leading our young clients.
- Previous knowledge and experience of fitting and maintaining ski equipment is essential.
- Organised and responsible to manage due diligence including accident forms and high value lift passes.
- Confident to drive in France and in winter conditions.

**What can Skibound offer me as a Skibound Resort/Airport Rep this winter?**
- Competitive, seasonal salary paid in Euros. All staff will work under a French contract for winter 25/26.
- All meals - even on your days off
- Uniform

**Additional seasonnaire pack elements that you can opt in or out of**:

- On-site shared accommodation
- Ski equipment hire
- Insurance

**You’ll also receive**:

- Role specific training once in resort
- Role progression opportunities and the chance to return for future winter and summer seas